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Business Admin Apprentice
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Opportunity Overview
A fantastic opportunity to work across both of Moss Grove surgeries, one being based in Kingswinford and the other in Kinver, whilst also undertaking a Business Admin qualification.
Wage and Hours
- Wage: £15,392 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Training course: Business administrator (level 3)
- Hours: Between the hours of 7:45am and 6.30pm, variable shifts and days across Monday to Friday. Occasional late-night Tuesday until 8:30pm and occasional Saturday 8:45am to 5:00pm.
- 37 hours a week
- Start date: Monday 21 September 2026
- Duration: 1 year 6 months
- Positions available: 2
Job Responsibilities
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
- Customer facing role
- Liaising with patients via telephone, email etc.
- To receive patients in a polite and courteous manner
- To facilitate the effective flow of patients through to GP’s/Nurses keeping patients fully informed at all times of delays etc.
- To deal with telephone appointment bookings/enquiries
- Maintaining confidentiality at all times within the reception area
- To ensure reception area are always left tidy at the end of each surgery
- To liaise fully with other receptionists at all times, updating them with any changes/problems regarding the appointments system
- To facilitate an efficient and effective computerized appointment system, reporting any problems to the assistant manager/reception manager
- To liaise with the assistant manager/reception manager regarding any foreseeable problems regarding GP appointment times/need for locums etc.
- To assist with any routine computer work during quieter periods as directed by the assistant manager/reception manager
- To assist in the running of the annual Flu/Covid vaccination campaigns
- Dealing with security of visitors to the practice by ensuring the visitors book is completed and that visitors' badges are given out appropriately and confidentiality forms completed
- To work as an effective team member
- Ensure computer security by logging out from the computer when not in use
- Keeping accurate records of any lost property
- Ensuring that all consent forms for student/registrar appointments are completed correctly
- To ensure a personal responsibility for information security and confidentiality at all times
- To work flexibly and assist with additional hours, as reasonably required, at busy times
- This position includes the need to be part of a late-night rota to cover extended hours surgery, as required
- Photocopying and laminating, as required
- Updating internal telephone numbers list
- Franking daily mail and taking to the Post Office
- Inputting patient data onto EMIS system from new registration paperwork and scanning onto EMIS system
- Ensuring all practice deductions are carried out in a timely manner
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The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Work Locations
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- 15 MOSS GROVE, KINGSWINFORD, DY6 9HS
- High Street, Kinver, Stourbridge, DY7 6HL
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: DUDLEY COLLEGE OF TECHNOLOGY
- Training course: Business administrator (level 3)
- Understanding apprenticeship levels (opens in new tab)
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports
- proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
Business Administrator Level 3 Apprenticeship Standard
- No day release at college, all training to be done in the workplace
- Candidates aged 16-18 who have not already achieved GCSE Grade 4/C/Level 2 English and maths, will be required to undertake maths and English as part of their apprenticeship.
Essential Qualifications
- GCSE in:
- English (grade D/3)
- Maths (grade D/3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other Requirements
You will be required to work across both GP Surgeries, based in Kingswinford and Kinver. You will be rota'd on at either site and not required to travel between the sites during the day.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The possibility of a full-time position coming available upon completion, in which you can apply.
Contact Information
The contact for this apprenticeship is:
- DUDLEY COLLEGE OF TECHNOLOGY
- Julie Perks
- Email: julie.perks@dudleycol.ac.uk
- Phone: 01384 363314
The reference code for this apprenticeship is VAC2000048608.
Closes in 11 days (Friday 4 September 2026 at 11:59pm)
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