Business Administrator Apprenticeship (Level 3)

The post holder will provide administrative support to various departments across Yeovil College for the duration of the training programme. This exciting opportunity will allow you to work in a range of areas on a 6-month rotational basis allowing you to develop your transferable skills in customer service and general administration.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work:

• Interaction with a range of internal and external customers verbally and face-to-face
• Making and receiving telephone calls
• Responding and writing emails
• Knowing how to use Office Software and other IT systems competently and being able to coach others to use the IT systems
• Creating documents including spreadsheets from the outset and coaching others to also create the documents and spreadsheets
• Handling mail
• Filing
• Updating of databases/spreadsheets including data analysis
• Writing letters
• Dealing with customer enquiries including handling difficult enquiries
• Being able to work in a team being able to challenge colleagues in a professional manner when required
• Becomes a role model in the team and proactively coaches others in a range of tasks when required
• Communicate with internal and external customers and stakeholders in a professional manner
• Can demonstrate good decision making to include an informed and respected choice
• Know how to perform financial processes including billing, invoicing, and purchase orders
• Evaluating processes and making recommendations for improvements and presenting to management
• Understands social media platforms and ability to respond to posts accordingly
• Manage resources to include equipment/facilities
• Organise meetings/events/travel and/or accommodation
• Takes minutes from meetings
• Adhering to GDPR throughout the job role championing adherence to all relevant regulations and laws in their everyday job role

Where you'll work:

Mudford Road
Yeovil
Somerset
BA21 4DR

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: YEOVIL COLLEGE

Training course: Business administrator (level 3)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.