Dormanstown Primary Academy
South Avenue
Dormanstown Redcar
TS10 5LY

Training Provider

• THE EDUCATION TRAINING COLLECTIVE

Training Course

• Business administrator (level 3)

What You'll Learn

Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g., travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training Schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More Training Information

• Level 3 Business Administration at Redcar & Cleveland College
• Functional Skills in maths and English, if required

Desirable Qualifications

• GCSE in:
  • English (grade A*-C/9-4)
  • Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem-solving skills
• Administrative skills
• Number skills
• Initiative
• Microsoft Office skills
• Interpersonal Skills
• Prioritise and time management
• Professional manner
• Flexible and Adaptable
• Maintain Confidentiality

Other Requirements

The successful applicant will be subject to relevant vetting checks, including a satisfactory DBS check before an offer of appointment is confirmed. Following the appointment, the employee will be subject to re-checking as required from time to time by the trust.

About This Employer

Dormanstown Primary is committed to developing each child’s unique potential within an environment where all pupils can thrive and not only reach their best academically, but also develop a thirst for knowledge, a love of learning, and be well prepared for their future lives. Our learning environment is integral in promoting key learning dispositions and values and fulfilling the ‘inspiration, aspiration, collaboration, and celebration’ embodied in our school logo. Through the provision of a range of educational experiences, we aim to increase confidence, broaden horizons, and increase pupils’ cultural capital. We define progress as the widening and deepening of key knowledge, skills, and understanding, which together with the development of key values and learning dispositions leads to success both now and in the future. The provision at Dormanstown Primary ensures pupils have the essential knowledge, learning dispositions, and key values to embrace the opportunities and challenges they encounter to go out into the world and make a difference to their own lives and that of others.

Our children have excellent learning behaviours, are eager to learn, and are supported by a team of hard-working and dedicated staff. The children of Dormanstown Primary are happy learners, who work hard to reach the challenges set by their teachers.

https://www.teesvalleyeducation.co.uk/

After This Apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

An opportunity for a full-time position at the end of the apprenticeship.

Ask a Question

The contact for this apprenticeship is:

• THE EDUCATION TRAINING COLLECTIVE
• Leoni Martin
• Email: leoni.martin@the-etc.ac.uk
• Phone: 07436795883

The reference code for this apprenticeship is VAC2000040930.

Apply Now

Closes in 29 days (Thursday 6 August 2026 at 11:59pm)

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