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Business Admin Apprenticeship
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Business Administration Apprentice
Andrew Craig Estate Agents are looking to recruit a Business Administration Apprentice to become an integral part of our friendly, experienced team of property professionals, gaining valuable skills and hands-on experience while working towards your apprenticeship qualification.
Property Marketing & Administration
- Create and manage online property advertisements.
- Prepare and upload property details and descriptions.
- Edit, improve and upload property photographs.
- Upload Energy Performance Certificates (EPCs) and supporting documentation.
- Ensure compliance with Anti-Money Laundering (AML) regulations and GDPR requirements.
- Maintain online property listings and office window displays.
Office & Customer Support
- Provide general administrative support including scanning, filing, photocopying and document management.
- Accurately input and maintain data using company systems.
- Be the first point of contact for customers, providing a friendly and professional welcome both in person and over the telephone.
- Answer, screen and direct incoming telephone calls, taking accurate messages where required.
- Communicate professionally with vendors, landlords, applicants and other customers.
- Prepare marketing materials and property information packs.
- Produce comparable property reports and sales information.
- Promote available properties and company services.
- Match applicants with suitable properties.
- Arrange appointments, confirm viewings and gather customer feedback.
- Welcome customers to the office and provide a positive first impression.
- Manage diaries and maintain accurate key records.
Teamwork & Professional Development
- Attend and contribute to team meetings.
- Work collaboratively with the Administration, Sales and Marketing teams.
- Support colleagues to deliver an exceptional customer experience.
- Follow company policies, procedures and best practice.
- Develop an understanding of the legislation and regulations affecting the property industry.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
ZENITH TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
You will be studying a Level 3 Business Administrator Apprenticeship Standard over an 18-month period. This is a fully work-based programme - you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Potential full-time position upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
ZENITH TRAINING LIMITED
Faye Turner
01914906765
The reference code for this apprenticeship is VAC2000048432.
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