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Business Admin Apprenticeship
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Role Overview
Provide general assistance to the Practice team, both clinical and non-clinical colleagues and project a positive, friendly image to patients and other visitors, either in person or via the telephone.
Administration
- To have a thorough working knowledge of all practice clinical and administrative procedures
- To work in accordance with written practice & reception protocols
- Filing post electrically in medical records as and when necessary
- Scan paperwork onto clinical system and workflow to the appropriate person
- Registering new patients following registration protocol
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Reception
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- To ensure that all visitors and telephone callers to the practice are greeted professionally
- To ensure that all telephone calls are managed appropriately
- Administering / handling requests for patient prescriptions, ensuring the required checks are undertaken at that time
- Be able to cover all other receptionists’ generic administrative duties and responsibilities in times of staff absences / sickness
- Undertake the administration and printing of patient prescription requests as per GP / Reception protocols
- Receiving specimens from patients ensuring all their details have been recorded and appropriate follow up timescales advised
- Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary
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