LMP Group
Business Admin Apprenticeship
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Business Admin Level 3 Apprenticeship – DPD Group
We are looking for enthusiastic and hard-working individuals to join DPD Group. As a Business Admin Apprentice, you will gain many new skills to help you develop throughout the apprenticeship. If you are looking to start a career in admin, apply now!
Key Details
- Salary: £8 per hour, increases to NMW after 12 months
- Working hours: Monday to Friday 9am – 5pm, Once fully trained 2 days in the office and 3 days from home 37.5 hours per week
- Location: 15th Floor Castlemead, Lower Castle Street, Bristol, BS1 3AG
- Apprenticeship Details: 16 months expected duration to complete, working towards your Level 3 Business Administration Qualification. (All learning is delivered online/remote).
- Training Provider: LMP Education (rated 1st best UK training provider)
We are currently recruiting for 4 apprentices across 3 departments.
Claims Apprentice
- To administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not.
- Manage customer interactions via telephone and email ensuring our customers' expectations are always appropriately met.
- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate.
- To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate.
- Manage inbound calls and email relating to all of the above areas ensuring our customers' expectations are always appropriately met.
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
- Complete ad-hoc tasks in relation to the above when appropriate.
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New Accounts Apprentice
- To administer the opening of new customer accounts.
- Manage internal and external customer interactions via telephone and email ensuring our customers' expectations are always appropriately met.
- Data input of credit application details onto internal systems to create new customer accounts.
- Validate information provided by customers against relevant external data sources.
- Credit check applications using nominated credit agencies.
- Apply account sanctions against company policy based on all available data.
- Actively engage with internal departments such as Sales and Customer Relationship Management where appropriate to ensure all of the above are achieved.
- Manage inbound calls and email relating to all of the above areas ensuring our customers' expectations are always appropriately met.
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
- Complete ad-hoc tasks in relation to the above when appropriate.
Credit Management Apprentice
- To administer the resolution of customer invoice queries subsequently issuing credit notes where applicable.
- To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms.
- Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate.
- Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms.
- Manage inbound calls and email relating to all of the above areas ensuring our customers' expectations are always appropriately met.
- Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services, and Finance where appropriate to ensure all of the above are achieved.
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
- Complete ad-hoc tasks in relation to the above when appropriate.
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Skills and Personal Attributes:
- GCSEs (or equivalent) in English and Maths (Grade 4/C or above) Essential
- Basic IT skills and willingness to learn new systems
- Good written and verbal communication skills
- Ability to follow instructions and complete tasks accurately
- Awareness of the importance of confidentiality
- Friendly, approachable, and professional manner
- Reliable and punctual
- Willingness to learn and take on feedback
- Able to work independently and as part of a team
- Positive attitude and commitment to personal development
- Flexible and adaptable approach to work
About the employer
At DPD, we’re proud to have one of the most diverse and inclusive teams in the country. Diversity is a strength, and for us it’s important we reflect the communities we serve.
Our team includes people from a wide range of backgrounds, cultures, and experiences. If you're looking for a workplace that values diversity, and where you can be part of a team that is making a positive impact, we'd love you to join us.
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