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Business Admin Level 3 Apprentice - Oasis Academy Parkwood
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Job Title
We are looking for an enthusiastic and hard-working individual to join Oasis Parkwood team. As a School Administrator Apprentice, you will gain many new skills to help you develop throughout the apprenticeship. If you are looking to start a career in admin, apply now!
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a School Administrator Apprentice at Oasis Academy Parkwood, you will play an important role in supporting the smooth and efficient running of the school’s administrative services. This apprenticeship offers a fantastic opportunity to gain hands-on experience in a busy educational environment while working towards a nationally recognised qualification. You will receive full training, guidance, and mentorship to help you develop strong skills in business administration.
Main Duties & Responsibilities
Reception & Front-of-House
- Act as the first point of contact for all visitors, providing a warm, professional welcome
- Support students at reception and respond to their queries
- Manage a fast-paced reception area, multitasking effectively between duties
- Handle telephone and in-person enquiries, directing staff, parents, pupils, and visitors to the correct information
- Manage challenging conversations calmly and professionally
- Issue visitor badges and ensure all safeguarding and security procedures are followed
- Ensure visitors are met and escorted appropriately unless authorised to move independently
Administrative Support
- Maintain a tidy, organised reception and office environment
- Support parents with ParentPay and Bromcom/MCAS queries
- Complete word processing, data entry, and general administrative tasks as required
- Assist with photocopying, printing, laminating, filing, and preparing documents
- Collate and distribute information to parents/carers, staff, and students
- Handle incoming and outgoing post, including franking and sorting
- Provide refreshments to visitors when needed
Communication & Events
- Make telephone calls to parents and carers as required
- Send text messages and emails to parents/carers
- Support with Academy events such as parents’ evenings and open evenings
- Act as a key contact for staff regarding daily Academy events
Additional Duties
- Supervise students when required
- Always maintain confidentiality
- Carry out any other reasonable duties as directed by the Line Manager
General Expectations
- Promote and uphold a safe environment for children and follow all safeguarding procedures
- Maintain professional competence by engaging in training and development
- Attend Academy training days and participate in performance management processes
- Work within the policies, ethos, and aims of the Academy
- Be flexible to support Academy functions, including occasional extracurricular activities
- Responsibilities may vary over time while remaining within the scope of the role
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Where you'll work
Oasis Academy Parkwood
Plymouth Road
Scunthorpe
DN17 1SS
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LET ME PLAY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports and proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Apprenticeship Details - 16 months expected duration to complete, working towards your Level 3 School Administration qualification (All learning is delivered online/ remote).
Training Provider: LMP Education (rated 1st best UK training provider).
More training information
You will be enrolled onto the Level 3 School Administrator Apprenticeship delivered by LMP Education.
Training includes:
- On-the-job learning
- Coursework and online modules
- Regular reviews every 6–8 weeks with your line manager and tutor upon completion.
You will achieve a nationally recognised level 3 qualification in school administration
Essential qualifications
- GCSE in:
- Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Possible full-time employment upon completion of the apprenticeship.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay here.
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