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Business Admin Level 3 Apprenticeship - DPD Group
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About the Role
We are looking for enthusiastic and hard-working individuals to join DPD Group. As a Business Admin Apprentice, you will gain many new skills to help you develop throughout the apprenticeship. If you are looking to start a career in admin apply now!
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are currently recruiting for 4 apprentices across 3 departments.
Claims Apprentice
- To administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not
- Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met
- To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate
- To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
- Complete adhoc tasks in relation to the above when appropriate
New Accounts Apprentice
- To administer the opening of new customer accounts
- Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met
- Data input of credit application details onto internal systems to create new customer accounts
- Validate information provided by customers against relevant external data sources
- Credit check applications using nominated credit agencies
- Apply account sanctions against company policy based on all available data
- Actively engage with internal departments such as sales
- Customer Relationship Management where appropriate to ensure all of the above are achieved
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
- Complete adhoc tasks in relation to the above when appropriate
Credit Management Apprentice
- To administer the resolution of customer invoices queries subsequently issuing credit notes where applicable
- To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms
- Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate
- Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms
- Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
- Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
- Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met
- Complete adhoc tasks in relation to the above when appropriate
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Where you'll work
Castlemead
Lower Castle Street
Bristol
BS1 3AG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LET ME PLAY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Remote learning, 20% off-the-job training given during your working week.
More training information
No classroom or day release.
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Patience
About Us
At DPD, we're proud to have one of the most diverse and inclusive teams in the country. Diversity is a strength, and for us it’s important we reflect the communities we serve.
Our team includes people from a wide range of backgrounds, cultures and experiences. If you're looking for a workplace that values diversity, and where you can be part of a team that is making a positive impact, we'd love you to join us.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Completion of the level 3 qualification and potential permanent role within this sector.
Contact
The contact for this apprenticeship is:
LET ME PLAY LIMITED
Charlie
charlie.seaman@lmpeducation.org
The reference code for this apprenticeship is VAC2000045017.
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