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Business Admin / Reception Apprentice
PARKES & CO ACCOUNTANTS LTD
KINGSWINFORD (DY6 0AH)
Closes in 15 days (Friday 30 October 2026 at 11:59pm)
Posted on 14 October 2026
Summary
We are looking for a professional and friendly Reception Assistant to join our team and support the Administration Manager.
Wage: £12,480 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 30 hours per week, spread across 4 days. 30 hours a week
Start date: Monday 9 November 2026
Duration: 1 year 6 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception is the hub of our busy accountancy practice, and you will play an important role in creating a positive first impression for our clients, visitors and colleagues. You will be responsible for greeting visitors face to face in a warm and professional manner, as well as answering incoming calls to the practice and directing enquiries to the appropriate person or department. Your role will also include preparing refreshments for visitors when required and receiving and handling important and confidential documents.
Accuracy and attention to detail are key, as you will be trusted with important information and documents that must be handled carefully and passed to the correct person or department.
The successful candidate will be presentable, neat and professional, with a friendly and approachable manner. You will be organised, reliable and able to manage a variety of tasks in a busy working environment. You will also be a strong team player with a natural desire to learn, develop and grow within the role.
In return, we offer a supportive and professional working environment with opportunities to develop your skills and become a valued member of the team.
Key Responsibilities
- Acting as the first point of contact for the practice and ensuring reception remains the professional and welcoming hub of the business
- Greeting all clients and visitors face to face in a warm, friendly and professional manner
- Answering all incoming telephone calls to the practice and directing calls and enquiries to the appropriate person or department
- Taking accurate messages and ensuring important information is passed on promptly
- Preparing refreshments for clients and visitors when required
- Receiving important and confidential documents from clients and visitors and ensuring they are passed to the correct person or department
- Receiving, scanning, recording and distributing incoming post accurately and efficiently
- Inputting client and business data accurately onto internal systems
- Verifying client and business information with HMRC when required
- Checking information carefully to ensure records are accurate and complete
- Handling confidential and sensitive information with discretion at all times
- Maintaining a neat, tidy and professional reception area
- Providing general administrative support to colleagues across the practice
- Ensuring all work is completed accurately and in accordance with the practice’s procedures
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This is an excellent opportunity for a professional, friendly and highly organised individual who enjoys working with people and understands the importance of accuracy. Reception is the hub of our busy accountancy practice, and the successful candidate will play a key role in creating a positive first impression while providing essential administrative support to the wider team.
Where you'll work
THE COACH HOUSE GREENSFORGE KINGSWINFORD DY6 0AH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: HALESOWEN COLLEGE
Training course: Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails, create proposals, perform financial processes, record and analyse data.
- Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
- Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
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Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
Training schedule
The apprentice will be allocated with an assessor who will visit them within the workplace, once every 6-8 weeks. In addition, they will be required to attend 1 online lesson per month.
Requirements
Essential qualifications
- GCSE in: English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
Parkes and Co Accountants Limited is a commercially astute organisation with a personally-led service aimed at entrepreneurial small, medium enterprises (SMEs) and high net worth individuals.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
A Business Administration Apprenticeship within an accountancy practice typically leads to a role as a Business Administrator, with opportunities to progress into senior administrative, office management, or practice management positions.
With experience and further training, you may also specialise in areas such as payroll, bookkeeping, tax administration, or client services, providing a strong foundation for long-term career development within the firm.
Ask a question
The contact for this apprenticeship is:
HALESOWEN COLLEGE
Deborah Maley
dmaley@halesowen.ac.uk
01216027777
The reference code for this apprenticeship is VAC2000046603.
Apply now
Closes in 15 days (Friday 30 October 2026 at 11:59pm)
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