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Business Admin/Customer Care Apprentice

WORTHING
£16.2k/yr
Posted 6 days ago

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Business Admin/Customer Care Apprentice

You will learn to provide a high level of Customer Care support whilst developing a broad understanding of Commercial activities including Customer Service, Purchasing and Planning. Work as a hands-on member of the Commercial team, supporting the Commercial Manager, Buyer and wider business, whilst developing skills and knowledge.

Requirements

  • Ability to handle various tasks simultaneously and adapt to changing priorities and urgencies

Responsibilities

  • Act in a professional manner at all times

Customer Care:

  • Processing sales orders onto the company's ERP system
  • Sales order checking and validation
  • Answering phones and managing incoming emails, responding directly or directing appropriately
  • Keeping customers updated throughout the full order cycle
  • Supporting the coordination and response to customer queries and concerns
  • Actioning responses in a prompt and professional manner
  • Providing general administrative support and front of house duties as required

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Commercial/Buying Exposure:

  • Assisting with processing purchase orders within the ERP system
  • Supporting the tracking of outstanding purchase orders and deliveries
  • Liaising with suppliers regarding order acknowledgements and updates
  • Supporting the maintenance of supplier information within the ERP system

Planning Exposure:

  • Providing support for the Commercial Manager where required
  • Assisting with basic planning and order tracking activities
  • Supporting communication between departments to ensure customer requirements are met

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General Responsibilities:

  • Documenting processes and supporting updates to standard operating procedures
  • Achieving tasks within set timeframes to meet departmental targets
  • Supporting continuous improvement in the department
  • Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director
  • Observing Health & Safety and manual handling regulations
  • Ensuring all company directives, policies and procedures are adhered to
  • Maintaining 5S and general housekeeping standards
  • Adhering to the practices detailed in the employee handbook
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Skills

Customer service
Commercial awareness
Purchasing
Planning
Administrative support
ERP systems
Sales order processing
Email
Telephone handling
Supplier liaison
Data entry
Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Number skills
Analytical skills
Team working
Initiative