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Business Admin/Customer Care Apprentice
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You will learn to provide a high level of Customer Care support whilst developing a broad understanding of Commercial activities including Customer Service, Purchasing and Planning. Work as a hands-on member of the Commercial team, supporting the Commercial Manager, Buyer and wider business, whilst developing skills and knowledge.
Requirements
- Ability to handle various tasks simultaneously and adapt to changing priorities and urgencies
Responsibilities
- Act in a professional manner at all times
Customer Care:
- Processing sales orders onto the company's ERP system
- Sales order checking and validation
- Answering phones and managing incoming emails, responding directly or directing appropriately
- Keeping customers updated throughout the full order cycle
- Supporting the coordination and response to customer queries and concerns
- Actioning responses in a prompt and professional manner
- Providing general administrative support and front of house duties as required
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Commercial/Buying Exposure:
- Assisting with processing purchase orders within the ERP system
- Supporting the tracking of outstanding purchase orders and deliveries
- Liaising with suppliers regarding order acknowledgements and updates
- Supporting the maintenance of supplier information within the ERP system
Planning Exposure:
- Providing support for the Commercial Manager where required
- Assisting with basic planning and order tracking activities
- Supporting communication between departments to ensure customer requirements are met
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General Responsibilities:
- Documenting processes and supporting updates to standard operating procedures
- Achieving tasks within set timeframes to meet departmental targets
- Supporting continuous improvement in the department
- Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director
- Observing Health & Safety and manual handling regulations
- Ensuring all company directives, policies and procedures are adhered to
- Maintaining 5S and general housekeeping standards
- Adhering to the practices detailed in the employee handbook
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