Business Administration Apprentice

CHERISH HOME CARE LTD
West Bromwich (B70 8ET)
Closes in 10 days (Friday 16 October 2026 at 11:59pm)
Posted on 5 October 2026

Summary

Working within a busy office environment, an excellent opportunity has arisen for an apprentice to join Cherish Home Care, based in West Bromwich. You will play an important team role in the day-to-day smooth running of the offices.

Wage: £15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Salary reviewed at reviews and appraisals.

Training course: Business administrator (level 3)
Hours: Monday - Friday 9.00am - 5.00pm. 37 hours 30 minutes a week
Start date: Monday 19 October 2026
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work:

• Dealing with incoming and outgoing telephone calls
• Dealing with incoming and outgoing post
• Liaising with clients, service providers, and healthcare practitioners
• Liaising with internal departments to ensure an excellent level of service is provided
• Welcoming visitors and assisting with hospitality
• Answering incoming telephone calls
• Scanning, filing, and archiving paperwork
• Following company procedure and workflow arrangements
• Recording, updating, and archiving information
• Use of office equipment (photocopier, fax machine, etc.)

Where you'll work:

5 St. Michaels Court
Victoria Street
West Bromwich B70 8ET

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: TRANSWORLD PUBLICATIONS SERVICES LIMITED
Training course: Business administrator (level 3)

What you'll learn:

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.

• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports, and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgment.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.