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Business Administration Apprentice
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Join Electric11, a growing electrical and renewable energy company in Attleborough. You’ll become part of our experienced office team, learning customer service, job scheduling, business systems and day-to-day administration. This is a hands-on role with real responsibility and excellent opportunities to develop and progress.
What you'll do at work
- Answering telephone calls and responding to customer emails
- Providing friendly, professional and helpful customer service
- Booking appointments and scheduling work for our electricians
- Using our job management software to create and update jobs
- Communicating with customers throughout their job
- Preparing and processing job paperwork and documentation
- Assisting with invoicing and general accounts administration
- Maintaining accurate customer, job and business records
- Using spreadsheets, email and other business software
- Liaising with electricians and helping organise their daily workloads
- Following up customer enquiries and outstanding actions
- Supporting the office team with day-to-day administration
- Learning our business processes and helping identify ways they can be improved
- Gradually taking ownership of regular administrative tasks as your knowledge and confidence develop
Where you'll work
48 Maurice Gaymer Road
Attleborough
NR17 2QZ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE NORWICH
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will complete the Business Administrator Apprenticeship Level 3 Standard with City College Norwich. Training will take place through a combination of workplace learning at Electric11 and training delivered by City College Norwich. The exact training schedule will be agreed with the college.
More training information
The apprentice will receive structured on-the-job training and support from experienced members of Electric11’s administration team alongside their formal apprenticeship training with City College Norwich. They will be given increasing responsibility as their skills, knowledge and confidence develop.
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Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Friendly and confident
- Eager to learn
About Us
Electric11 Ltd is an established and growing electrical contracting and renewable energy company based in Attleborough, Norfolk.
We provide electrical, solar PV, battery storage and EV charging services to domestic and commercial customers across Norfolk.
We pride ourselves on providing excellent customer service and being well organised and professional. Our office team plays a key part in this and is regularly mentioned positively in feedback from our customers.
We are a friendly, ambitious business with a growing team of electricians, apprentices and office staff. We invest in training, technology and developing our people, and we are looking for someone who wants to learn, progress and become a long-term member of our team.
Company benefits
- Full training and support from an experienced office team, with the opportunity to take on increasing responsibility as you develop. We aim to offer a permanent position and continued career progression following successful completion of the apprenticeship.
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Our intention is for the successful apprentice to develop into a permanent and important member of the Electric11 office team.
- As their experience and confidence grow, there will be opportunities to take ownership of administrative processes, develop greater responsibility within the business and progress into a full Business Administrator role.
- For the right person, we hope this apprenticeship will be the beginning of a long-term career with Electric11.
The contact for this apprenticeship is:
ELECTRIC11 LTD
Kris Abraham
electric11@electric11.co.uk
The reference code for this apprenticeship is VAC2000048084.
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