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Business Administration Apprentice
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Business Administration Apprentice
The Business Administration Apprentice will provide administrative and customer service support across the organisation, helping to deliver high-quality services to our customers and suppliers.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Transfer information on paper onto the computer database
- Update existing database with the new information
- Take customer, client or patient details to add to a database and create new job records
- Create and update spreadsheets and word documents
- Process invoices and orders
- Organise and file paperwork correctly and follow data confidentiality processes, filing of paper records
- Reception duties greeting customers and suppliers, face to face
- Support office admin staff duties
- Be proficient in using Microsoft Office especially Word, Outlook and Excel and the ability to learn new software quickly
- Scan and file documents onto a database
- Scheduling diaries and contact customer to organise appointments
- Liaise with engineers to order parts and distribute work via calls and the business WhatsApp
- To carry out photocopying as required
- Managing emails and respond to routine correspondence
- Managing incoming emails, phone calls and general enquiries, ensuring timely responses and escalation where required
- Dealing with incoming stock and parts
Subject to experience and competence, you may be required to undertake other duties as per the company requirements e.g. hoover, empty bins, tidy the offices and office areas etc to cover for a cleaner. Make drinks for visitors etc.
Where you'll work
CROMPTON ROAD INDUSTRIAL ESTATE
ILKESTON
DERBYSHIRE
DE7 4BG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MILLBROOK MANAGEMENT SERVICES LIMITED
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Training course
Administration assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and/or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Work to strict deadlines
- Flexible and open to change
- Face to face experience
Other requirements
We are located on a industrial estate and not on a main route. If you get a bus it will then be a 20 mins walk in all weathers.
Heating and Process Engineering Services Ltd are a gas and plumbing specialist. We provide servicing, installation of all types of heating and mechanical services to commercial companies.
http://www.heatpro.co.uk (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The ideal learner has the opportunity to progress on to a Business Admin Level 3.
Contact for this apprenticeship
MILLBROOK MANAGEMENT SERVICES LIMITED
Recruitment
recruitment@prostartuk.co.uk
01159468182
The reference code for this apprenticeship is VAC2000052767.
Closes in 25 days (Friday 9 October 2026 at 11:59pm)
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