Training provider

CIRENCESTER COLLEGE

Training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails
• Create proposals
• Perform financial processes
• Record and analyse data

Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.

• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals.

• Makes recommendations for improvements and present solutions to management.

• Drafts correspondence, writes reports, and able to review others' work.

• Maintains records and files, handles confidential information in compliance with the organisation's procedures.

• Coaches others in the processes required to complete these tasks.

• Exercises proactivity and good judgement.

• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.

• Seeks advice of more experienced team members when appropriate.

• Builds and maintains positive relationships within their own team and across the organisation.

• Demonstrates ability to influence and challenge appropriately.

• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.

• Uses the most appropriate channels to communicate effectively.

• Demonstrates agility and confidence in communications, carrying authority appropriately.

• Understands and applies social media solutions appropriately.

• Answers questions from inside and outside of the organisation, representing the organisation or department.

• Completes tasks to a high standard.

• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.

• Is able to review processes autonomously and make suggestions for improvements.

• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.

• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.

• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.

• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).

• Manages resources e.g. equipment or facilities.

• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.

• Takes responsibility for logistics e.g. travel and accommodation.

• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Whilst the majority of training will take place at work, there will be occasional attendance at workshops (Teams and in person) with the college.

You will have a day per week to complete your apprenticeship coursework and assignments, attend workshops, and liaise with your Apprentice Learning Coach. We will give you full training to ensure you are equipped for the work we ask you to do.

Desirable qualifications

• GCSE in:
  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Initiative
• Non judgemental
• Patience

Other requirements

A driving licence and access to transport would be advantageous due to occasional travel to community venues and off-site courses.

There may be occasional evening work to support courses, events, or outreach activities as responsibilities develop.

Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applications have been received.

Cirencester College is one of the leading specialist sixth form colleges in the South West, dedicated to helping learners develop the skills, knowledge, and confidence needed for their future. Alongside its well-established sixth form and apprenticeship provision, the College has a thriving Adult Education service that supports learners aged 19+ to gain qualifications, improve career prospects, develop new skills, and pursue personal interests.

The Adult Education team works with a wide range of learners, employers, tutors, and community organisations each year, delivering everything from English, Maths, and ESOL programmes to community learning and leisure courses. This apprenticeship offers the opportunity to become part of a passionate team that makes a real difference to people's lives through lifelong learning.

https://www.cirencester.ac.uk/ (opens in new tab)

Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.

Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent administrative role within Cirencester College, subject to organisational requirements and performance.

The contact for this apprenticeship is:

CIRENCESTER COLLEGE
Apprenticeships
apprenticeships@cirencester.ac.uk
01285 626259

The reference code for this apprenticeship is VAC2000053918.

Closes in 17 days (Sunday 4 October 2026 at 11:59pm)