Business Administration Apprentice

About the Role

The apprentice will play a key role in ensuring the business meets its key goals and targets. Providing general administrative support to Operations, Sales, and Business Support Teams.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We can offer an apprentice valuable skills within each of our three main departments providing valuable skills within all aspects of business administration.

Sales (including marketing)

• To generate sales:
  • To work in a busy sales office answering incoming calls and making outbound calls to generate great sales leads
  • Book home sales appointments on our CRM system for the sales representatives to attend
  • Assist in calculating quotations and price guides for Windows and Doors for our residential customers, provide quotations to customers both verbally and written
  • Meet and greet customers in the showroom and provide sales information on our products and services
  • Understand the importance of marketing in generating sales

Business Support (including accounts and HR)

• To provide full business support in finances and HR:
  • To ensure all financial matters relating to the company are accurately completed and recorded on the Sage50 accounts management system
  • To ensure all customer payments are managed accurately. Manage supplier accounts and creditor invoices
  • Assist the business support coordinator to process the company payroll in liaison with the company accountant
  • Take customer payments daily and perform banking for the business
  • Ensure the customer CRM system is maintained

Operations (including installation and aftersales)

• To provide a full installation service through to completion. Working in this department means being trained in all three areas with a view of specialising in one. This role involves liaising with customers, installers, surveyors, and suppliers sometimes dealing with challenges.
  • Supporting the department in planning and coordinating all installations, this will mean liaising with installers to support them with live installations
  • Supporting the department in coordinating all aftersales calls, this will mean liaising with the service engineers to support them with in-guarantee calls
  • Ensuring installations are ready and all information and stock is ready for the fitting teams with clear and transparent instructions
  • Ordering products from suppliers
  • Working closely with the warehouse team to ensure deliveries have been received and in time for installations
  • Liaising with customers to ensure that the install is completed to full satisfaction
  • Provide an excellent level of customer service and influence the wider team to achieve the same

Where you'll work

8 Meadow Lane
Coseley
Bilston
WV14 9NQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

P.T.P. TRAINING LIMITED

Training course

Business Administrator (Level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgment. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.