Business Administration Apprentice

Location: Wolsey Probate IPSWICH (IP1 1HT)
Closing Date: 19 days from now (Sunday 25 October 2026 at 11:59pm)

Summary

This is an excellent opportunity for someone looking to start their career within a professional office environment. You will gain valuable experience while working towards a recognised apprenticeship qualification, receiving full training and support throughout. You'll develop the skills and knowledge for a successful career.

Wage: £15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Company benefits package.

Hours: 37.5 hours per week. Monday to Friday, 8:30am to 5:00pm, within our Ipswich office.
Start date: Monday 2 November 2026
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Key Responsibilities

• Providing administrative support to the Probate team.
• Managing incoming and outgoing post, ensuring correspondence is processed and distributed promptly and accurately.
• Monitoring the Wolsey Probate information email inbox and forwarding enquiries to the appropriate team member.
• Undertaking data entry and maintaining accurate records.
• Drafting letters and preparing correspondence and legal documentation.
• Liaising with clients, beneficiaries, financial institutions and third parties.
• Opening new files and maintaining accurate case records.
• Obtaining and collating information relating to estates and assets.
• Assisting with probate applications and estate administration matters.
• Answering telephone enquiries in a professional and courteous manner.
• Ensuring files are maintained in accordance with regulatory and company requirements.
• Supporting the team with general office administration duties as required.

Location: 6-8 MUSEUM STREET IPSWICH IP1 1HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: SUFFOLK NEW COLLEGE
Training course: Business administrator (level 3)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record and analyse data.
• Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.