Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement.

Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.

Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation.

Demonstrates ability to influence and challenge appropriately.

Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.

Uses the most appropriate channels to communicate effectively.

Demonstrates agility and confidence in communications, carrying authority appropriately.

Understands and applies social media solutions appropriately.

Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard.

Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.

Is able to review processes autonomously and make suggestions for improvements.

Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.

Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.

Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.

Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).

Manages resources e.g. equipment or facilities.

Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.

Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report.

Plans required resources to successfully deliver projects.

Undertakes and leads projects as and when required.

Training schedule

The apprentice will attend Waltham Forest College, located at 707 Forest Road, Walthamstow, London, E17 4JB, as part of their apprenticeship training.

1 day per week at college
On-site college-based training

The remaining days will be spent working with FDE, gaining practical experience, and developing business administration skills in the workplace

Training will support the apprentice in building the knowledge, skills, and behaviours required to successfully complete their apprenticeship

More training information
Level 3 Business Administrator Apprenticeship Standard, combining college-based learning with practical workplace experience at Heat Plex. Your training will help you develop skills in:

• Using digital and IT systems to manage information and maintain accurate records
• Professional communication and customer service
• Organisation, time management and prioritising tasks
• Supporting meetings, projects and day-to-day business activities
• Collecting, processing and managing information accurately
• Problem-solving and identifying ways to improve business processes
• Working professionally and effectively as part of a team

Supporting the administration and smooth running of Heat Plex

You will attend Waltham Forest College one day per week, with the remaining days spent at Heat Plex, gaining hands-on experience and applying your learning in a real workplace.

This apprenticeship will give you a recognised qualification, valuable practical experience and transferable skills to support your future career in business administration, while gaining an understanding of how a professional business operates.

Requirements

Essential qualifications

• GCSE in: English (grade Level 4 - 9 or A-C)
• Mathematics (grade Level 4 - 9 or A-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative

Other requirements

None

About this employer

We are specialists in the installation, repair, and maintenance of Heating, Plumbing and Gas systems, including Boilers, Central Heating, Heat Interface Units, Air Conditioning and Electrical services. Our professional team of qualified and vetted engineers provides reliable services to domestic, commercial and property management clients across London. We are Gas Safe registered and Safe Contractor approved, with a strong focus on quality workmanship, safety, transparency, and customer service.

http://www.heatplex.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

On successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Business Administrator role with Heat Plex, depending on business needs and individual performance.

The skills and experience gained during the apprenticeship could also provide a pathway into roles such as Project Administrator, Project Coordinator, Office Administrator, Business Support Coordinator or Operations Administrator.

Ask a question

The contact for this apprenticeship is:

WALTHAM FOREST COLLEGE
apprenticeships@waltham.ac.uk

The reference code for this apprenticeship is VAC2000055828.

Apply now

Closes in 9 days (Friday 9 October 2026 at 11:59pm)

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