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Business Administration Apprentice
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Business Administration Apprentice
We are looking for a motivated and enthusiastic Business Administration Apprentice to join our team at Community Independent Living. This is an excellent opportunity to gain valuable workplace experience while working towards a nationally recognised Business Administration qualification.
What You'll Do at Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
As part of our friendly and supportive team, you will develop essential administrative, organisational, and communication skills while providing day to day support across the business.
Key Responsibilities
- Answer telephone calls and respond to email enquiries professionally.
- Welcome visitors and provide excellent customer service.
- Maintain accurate records and update company databases.
- Prepare documents, letters, and reports.
- Organise and file paperwork, both electronically and in hard copy.
- Schedule meetings and manage diaries where required.
- Process incoming and outgoing post.
- Support colleagues with a range of administrative tasks.
- Ensure information is handled confidentially and in line with company procedures.
- Undertake any other reasonable duties appropriate to the role.
Where You'll Work
Bemrose House
100 Long Lane, Walton
Liverpool
L9 7BG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
NATIONAL UPSKILL LIMITED
Training Course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
You will undertake your apprenticeship tutoring remotely by attending monthly one to one learning and development sessions via Microsoft teams with the training provider on a monthly basis and learning on the job with Community Independent Living.
More Training Information
In addition to the apprenticeship, you maybe required to undertake Functional Skills qualification(s) in Maths and or English, this is dependent upon your achieved grade results at GCSE level.
Desirable Qualifications
- GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other Requirements
The successful candidate will:
- Be organised and reliable.
- Have good communication and interpersonal skills.
- Be willing to learn and develop new skills.
- Have basic IT skills, including Microsoft Office.
- Be able to work both independently and as part of a team.
- Have a positive attitude and strong attention to detail.
- Be committed to their apprenticeship and future progression.
About Us
Community Independent Living is a CQC-registered care provider committed to helping people live independently, safely, and with dignity in their own homes and supported living environments. Founded by experienced healthcare professionals, the organisation was established to deliver high-quality, person-centred care that exceeds expectations and enables individuals to remain in familiar surroundings while maintaining choice and control over their lives.
At the heart of its ethos are compassion, integrity, kindness, and a commitment to excellence, with every member of the team dedicated to promoting independence, enhancing wellbeing, and supporting people to achieve their full potential. Through empathy, respect, professional development, and a willingness to go above and beyond, Community Independent Living strives to make a meaningful and lasting difference to the lives of the people it supports and the communities it serves.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay here.
This apprenticeship is an excellent stepping stone for anyone looking to build a career in business administration while gaining valuable on-the-job experience in a supportive setting.
Upon successful completion of the Level 3 Business Administration apprenticeship you will have gained a national qualification which is recognised throughout the industry and this may lead to a more senior full time permanent role within the company where available.
Contact Information
The contact for this apprenticeship is:
NATIONAL UPSKILL LIMITED
Mark Guiver
mark.guiver@nationalupskill.co.uk
The reference code for this apprenticeship is VAC2000045158.
Closes in 12 days (Monday 10 August 2026 at 11:59pm)
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