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Business Administration Apprentice
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Business Administration Apprentice
Amore Group is looking for a motivated and enthusiastic Business Administration Apprentice to join their growing team in Runcorn. This is an exciting opportunity for someone eager to begin their career in business administration while gaining valuable workplace experience and industry-recognised qualifications.
Your Duties
- Maintaining confidential employee/contractor records, HR database and filing systems ensuring information is accurate, up to date and that staff files are compliant with regulatory requirements
- Co-ordinate onboarding including induction schedules, starter documentation and system access requests
- Monitoring and responding to emails received by the people function, dealing with routine enquiries and escalating matters where appropriate
- Data inputting on systems to include sage, web roster, access screening
- Data inputting and reporting on excel spreadsheets to include tracking of annualised hours and annual leave
- Attend meetings as scheduled to produce detailed and confidential records for review by HR advisor/manager
- Monitor and follow up actions arising from meetings, updating action trackers and chasing outstanding responses
- Maintain accurate records and up to date data to ensure information is always current and available by the team (Visa’s, DBS’, and Training Records)
- Prepare, format, process and file HR documentation, including offer letters, contract amendments, policy communications and outcome letters
- Draft internal communications, notices and policy reminders for employees ensuring approved by line manager before circulating
- Maintain strict confidentiality when handling employee information and sensitive HR documentation
- Complete apprenticeship coursework, maintain the apprenticeship portfolio, participate in progress reviews, and undertake off-the-job learning activities
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This list is not exhaustive, and the apprentice may be required to undertake other reasonable administrative duties appropriate to the role.
Course Contents
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
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Training Delivery
Level 2 Business Administration Assistant Apprentice Standard
- E-learning, remote learning sessions and face-to-face delivery delivered within the workplace
- Training will be carried out by Inspiro’s Development Coaches, using a variety of blended learning resources combined with their expertise in the delivery of apprenticeship learning
Benefits
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- The role will become permanent upon successful completion of the apprenticeship if all other aspects of performance are satisfactory
About Amore Complex Care North West
At Amore Complex Care North West, we provide exceptional, regulated care for children and adults with complex needs. Based in Runcorn and serving Cheshire, Merseyside, Greater Manchester, and Lancashire, we specialise in delivering personalised, person-centred support that puts individuals first. We are CQC-regulated and recognised for our expertise in supporting clients with autism, learning disabilities, complex health needs, and behavioural challenges — all within the comfort and familiarity of their own homes.
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