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Business Administration Apprentice
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Join Synergy
Join Synergy, a friendly family-run healthcare supplier, as a Business Administration Apprentice. Based in our modern Falmouth waterfront office, you'll gain hands-on experience supporting B2B and B2C operations, develop valuable skills, and build a strong foundation for a long-term career in a fast-growing business.
What you will do at work as an apprentice:
- Answering telephone and email enquiries
- Maintaining accurate records and filing systems
- Scheduling meetings and managing diaries
- Preparing documents, reports, and correspondence
- Updating company databases and CRM systems
- Supporting finance and HR with administrative tasks
- Ordering office supplies and managing stock
- Assisting with projects and events
- Providing excellent customer service
- Working collaboratively with colleagues across the business
- Completing apprenticeship coursework and attending training sessions
- Regularly meet with managers and supervisors to track progress
FIRST FLOOR SUITE
MARITIME HOUSE
DISCOVERY QUAY
FALMOUTH
TR11 3XA
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRURO AND PENWITH COLLEGE
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Attendance to college bi-weekly.
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Essential qualifications
- GCSE in: English (grade 4 or above)
- maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Presentation skills
- Team working
- Professional
- Reliable and trustworthy
- Good time management
Other requirements
- Must be able to reliably commute to Falmouth
- Work Authorisation for the UK
At Synergy we provide laboratory equipment, consumables, technical support, and training for Human IVF, Animal IVP, and Life Science laboratories. Working with a broad network of trusted manufacturers, we focus on finding the right solution for every customer, not simply selling a single product line. From expert equipment servicing to hands-on training workshops in Cornwall, our goal is to help laboratories perform at their best. Trusted by clinics and research facilities across the industry, we're committed to delivering knowledgeable support and exceptional customer service every step of the way. https://labsynergy.co.uk/ (opens in new tab)
Company benefits
- Casual dress
- Company events
- No weekends
- In office (Central Falmouth) - must be able to reliably commute
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). On completion of a successful apprenticeship, there may be an opportunity for a full-time position.
The contact for this apprenticeship is:
TRURO AND PENWITH COLLEGE
The reference code for this apprenticeship is VAC2000045211.
Closes in 15 days (Friday 14 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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