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Business Administration Apprentice
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Working within a busy office environment, an excellent opportunity has arisen for an apprentice to join Cherish Home Care, based in Sutton Coldfield. You will play an important team role in the day-to-day smooth running of the offices.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Dealing with incoming and outgoing telephone calls
- Dealing with incoming and outgoing post
- Liaising with clients, service providers and health care practitioners
- Liaising with internal departments to ensure an excellent level of service is provided
- Welcoming visitors and assisting with hospitality
- Answering incoming telephone calls
- Scanning, filing, and archiving paperwork
- Following company procedure and workflow arrangements
- Recording, updating and archiving information
- Use of office equipment (photocopier, fax machine etc.)
Where you'll work
14 CHESTER ROAD
SUTTON COLDFIELD
B73 5DA
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRANSWORLD PUBLICATIONS SERVICES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
English and maths Functional Skills (if applicable)
Minimum of 6 hours off-the-job training per week at employer premises
One day per month training at Protocol Consultancy Services in Birmingham City Centre
Essential qualifications
GCSE in:
- English and Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
The ideal candidate will be a team player who is also able to use their own initiative. Candidates will need to be outgoing with a strong work ethic and a mature attitude.
Cherish Home Care is a domiciliary care provider in Birmingham, Sandwell and Dudley. It provides care in the community.
https://www.cherishhomecare.co.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
A full-time role may be available to the successful candidate at the end of the apprenticeship
Increments in pay based on performance reviews
The contact for this apprenticeship is:
TRANSWORLD PUBLICATIONS SERVICES LIMITED
Ben Farmer
bfarmer@protocolgroup.co.uk
01212362634
The reference code for this apprenticeship is VAC2000036582.
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