Business Administration Apprentice

INFOTEL SOLUTIONS
Spalding (PE11 4NR)
Closes in 31 days (Monday 9 November 2026 at 11:59pm)
Posted on 8 October 2026

Summary

Office Junior position available within our Administration and Accounts department. The role includes updating details and photos for our member hotels and venues, plus meeting and greeting visitors, including hotel and venue representatives. Training is provided through Boston College towards a Business Administration qualification.

Wage
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)

Hours
Monday-Friday, 9.00am-5.00pm
40 hours a week

Start date
Monday 4 January 2027

Duration
1 year 6 months

Positions available
1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Meet and greet visitors/accept and sign for deliveries
• Answer incoming calls from hotels and clients
• Contact hotels on pre-arrival call to confirm they have clients payment details and allowance information
• General office duties to include photocopying, laminating, scanning documents, shredding, binding, printing address labels
• Frank post daily
• Check stock supplies for stationery, cleaning products, drink supplies
• Update towns and attractions to existing members and non-members hotels and venues
• Addition of photos and data onto our website for member hotels
• Cleansing of current database
• Research new properties to add to database
• Assist in other areas of the department as required
• Take banking to bank or run errands (if applicant has driving license, not essential)

Where you'll work

DFC House, Boston Rd
Spalding PE11 4NR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
BOSTON COLLEGE

Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Choose the most appropriate IT solution to suit the business problem.
• Update and review databases, record information, and produce data analysis where required.
• Produce accurate records and documents including: emails, letters, files, payments, reports, and proposals.
• Make recommendations for improvements and present solutions to management.
• Draft correspondence, write reports, and able to review others' work.
• Maintain records and files, handle confidential information in compliance with the organisation's procedures.
• Coach others in the processes required to complete these tasks.
• Exercise proactivity and good judgment.
• Make effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seek advice of more experienced team members when appropriate.
• Build and maintain positive relationships within their own team and across the organisation.
• Demonstrate ability to influence and challenge appropriately.
• Become a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrate good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
• Use the most appropriate channels to communicate effectively.
• Demonstrate agility and confidence in communications, carrying authority appropriately.
• Understand and apply social media solutions appropriately.
• Answer questions from inside and outside of the organisation, representing the organisation or department.
• Complete tasks to a high standard.
• Demonstrate the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Share administrative best-practice across the organisation e.g. coach others to perform tasks correctly.
• Apply problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Take responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines.
• Positively manage the expectations of colleagues at all levels and set a positive example for others in the workplace.
• Make suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manage resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.