Start your career in business administration with us

You’ll gain experience across our business, developing skills in administration, customer service, finance, sales, and purchasing while working towards a recognised Level 3 Business Administrator qualification. A fantastic opportunity to learn, develop, and build a long-term career.

Most of your apprenticeship is spent working

You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide day-to-day administrative support to different departments across the business.
• Answer telephone calls and respond to emails in a professional and helpful manner.
• Maintain accurate records, spreadsheets, and information on company systems.
• Assist with customer orders, quotations, invoices, and general correspondence.
• Support the sales, purchasing, finance, and customer service teams with administrative tasks.
• Prepare documents, reports, and other information using Microsoft Office, including Word and Excel.
• Liaise with customers, suppliers, and colleagues to help ensure information is communicated accurately and on time.
• Assist with filing, data entry, and maintaining organized electronic and paper records.
• Develop strong communication, organization, time-management, and problem-solving skills through practical experience and apprenticeship training.

Where you'll work

13 Windover Road
Huntingdon
PE29 7EB

Apprenticeships include time away from working for specialist training

You’ll study to gain professional knowledge and skills.

Training provider

THE COLLEGE OF ANIMAL WELFARE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organization to: write letters or emails, create proposals, perform financial processes, record, and analyze data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and presents solutions to management. Drafts correspondence, writes reports, and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organization's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice from more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organization. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organization, representing the organization or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organization, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organization). Manages resources, e.g., equipment or facilities. Organizes meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.