Business Administration Apprentice

Business Administration Apprentice

An exciting opportunity to join PKW LLP Chartered Accountants as a Business Administration Apprentice, supporting the day-to-day operations of a busy accountancy practice while developing professional administration, client service, and business support skills.

Working within a busy and professional accountancy practice, you will provide administrative support to accountants and clients while developing a broad understanding of business operations within a financial services environment.

You will work closely with experienced team members and gain valuable experience supporting client services, document management, financial administration, and office operations.

Key Responsibilities:

• Supporting the preparation and organisation of client documentation
• Assisting with bookkeeping administration and data entry tasks
• Processing and maintaining accurate client records
• Supporting payroll administration activities
• Assisting with VAT and tax-related administration
• Liaising professionally with clients by telephone, email, and face-to-face
• Managing incoming correspondence and directing enquiries appropriately
• Preparing and organising files, reports, and business documents
• Maintaining confidential records in accordance with company procedures
• Using Microsoft Office applications, including Excel, Word, and Outlook
• Supporting senior staff with administrative tasks and project work
• Carrying out general office duties including filing, scanning, and document management

This role offers excellent exposure to a professional services environment and will provide valuable experience working with clients and financial documentation.

Where you'll work

CLOTH HALL
150 DRAKE STREET
ROCHDALE
OL16 1PX

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ROCHDALE TRAINING ASSOCIATION LIMITED

Training course

Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.