Business Administration Apprentice

Location: West Sussex (RH10 6AD)
Closing Date: 29 days from now (Friday 30 October 2026 at 11:59pm)
Posted On: 11 September 2026

Summary

As an Apprentice at Get Set UK, you will be the first point of contact for our clients, playing a key role in supporting the RESTART team with high-quality customer service and admin assistance. This is a fantastic opportunity to start your career, develop strong administrative skills, and work within a supportive environment.

Wage: £18,000 a year
Minimum wage rates: [Minimum wage rates](opens in new tab)

Training

Course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm (1 hour for lunch). 35 hours a week
Start Date: Sunday 1 November 2026
Duration: 1 year 3 months
Positions Available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Reception Duties: Acting as front of house for the Crawley office; greeting visitors, answering calls, and managing correspondence
• Administrative Support: Providing general office support such as filing, scanning, and document handling
• Telephone Support: Making outbound calls to clients and answering incoming queries
• Diary Management: Scheduling appointments, meetings, and maintaining calendars for the team
• Customer Service: Ensuring all visitors and callers are dealt with professionally and efficiently
• Contract Support: Assisting with administrative duties related to the RESTART Scheme
• Information, Advice & Guidance (Basic IAG): Providing initial guidance to clients when needed

Essential Skills:

• Confident telephone manner
• Excellent IT skills (Microsoft Office)
• Good organisational and time management abilities
• Ability to manage diaries and schedule appointments

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider: THELIGHTBULB LTD
Training Course: Business administrator (level 3)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.