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Business Administration Apprentice
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Business Administration Apprentice
REGAL HEALTH AND WELLBEING LTD
Harrow, Middlesex
Closes on Thursday 26 November 2026
Posted on 30 September 2026
Summary
This is an excellent entry-level opportunity for someone looking to build a career in the health and well-being sector. You will receive hands-on training across reception, customer service, appointment management, and membership sales while developing a strong knowledge of the treatments and services available at the centre.
Wage
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates
Training
Business administrator (level 3)
Hours
Monday to Friday 9am to 5pm. 35 hours a week
Start date
Monday 7 December 2026
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Key Responsibilities
- Welcoming customers and providing a friendly, professional front of house and reception service
- Booking, amending, and managing customer massage and well-being appointments
- Answering incoming telephone calls and making outbound calls to customers where required
- Sending and responding to customer emails and general enquiries
- Becoming knowledgeable about the different massage treatments and wellbeing services we offer so you can confidently assist customers
- Chaperoning customers to their therapist and helping ensure a smooth customer journey throughout their visit
- Explaining massage membership options and the benefits of regular massage to suitable customers
- Working towards individual and centre sales targets for massage memberships and services
- Following up prospective members and customers by telephone and email
- Taking payments and assisting with general reception, booking, and customer administration
- Maintaining accurate customer and booking records on the centre systems
- Supporting the wider front of house and therapist team with day-to-day duties around the centre
- Delivering a consistently high standard of customer service at all times
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship. This apprenticeship is available in these locations:
- 12-13 Station Parade, Kenton Lane, Harrow, HA3 8SB
- 505, Pinner Road, Harrow, Middlesex, HA2 6EH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
FIRST RUNG LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels
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What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports
- proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Requirements
Desirable qualifications
- GCSE in: English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Presentation skills
- Administrative skills
- Patience
Other requirements
If you do not have the desirable qualifications or work experience, First Rung can assist you with training and work experience opportunities. Please do not contact the employer directly - all enquiries must go through First Rung.
About this employer
The Massage Company Harrow is a professional massage and wellbeing centre providing a range of treatments designed to help customers feel better, move better, and make regular massage part of their well-being routine.
Our services include Deep Tissue, Sports, Swedish, and Maternity Massage, alongside Physiotherapy and Stretch Therapy. We are focused on delivering excellent customer service and helping customers understand the benefits of regular massage and wellbeing services.
As our Harrow centre continues to grow, we are looking for an enthusiastic Trainee Health & Wellbeing Apprentice to join our Front-of-House team and develop their skills within the health, wellbeing, customer service, and sales environment.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). The successful candidate can go onto further training, or into employment.
Ask a question
The contact for this apprenticeship is:
FIRST RUNG LIMITED
Sabreena svalydon@firstrung.org.uk
07495464797
The reference code for this apprenticeship is VAC2000055941.
Apply now
Closes on Thursday 26 November 2026
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