Business Administration Apprentice

Breakwater IT LTD NORWICH (NR7 0TA)

Closes in 10 days (Monday 26 October 2026)

Summary

Breakwater IT are looking for a Level 3 Business Administration Apprenticeship. This apprenticeship offers an opportunity to gain a diverse range of valuable skills that will help build a successful career.

• Wage: £18,000 a year
• Minimum wage rates (opens in new tab)
• Training course: Business administrator (level 3)

Hours

This position is office-based, with core working hours from 8:30am to 5:00pm, Monday to Friday, 37.5 hours per week.

• 37 hours 30 minutes a week
• Start date: Monday 23 November 2026
• Duration: 1 year 6 months
• Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• PO & client invoice creation and processing
• Processing supplier invoices & expenses
• Responding to invoice queries
• Answering phone queries
• Create and send client quotes
• Manage client services and billing
• Source competitive pricing and stock
• Stock control
• Manage client reporting
• Assistance in implementation of new software may be required
• Ordering hardware & software
• Registering warranties for hardware
• Booking in contractor visits when required
• Assisting directors and other members of the team in any other duties and administrative tasks

Where you'll work

20 MERIDIAN WAY
MERIDIAN BUSINESS PARK
NORWICH NR7 0TA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Training provider: SWARM TRAINING C.I.C.
• Training course: Business administrator (level 3)
• Understanding apprenticeship levels (opens in new tab)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails
• Create proposals
• Perform financial processes
• Record and analyse data. Examples include MS Office or equivalent packages.

Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.