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Business Administration apprentice
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Support a values-driven charity with a range of administrative tasks across HR, finance, and service delivery. Learn about the organisation's mission, build positive relationships with colleagues and clients, and gain valuable experience developing and improving business support services while building knowledge of the charity sector.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Dealing with enquiries via email and by phone. Taking messages and passing on to the correct staff member.
- Supporting with daily office operations, including room bookings.
- Using CRM system to update records.
- Maintaining strict confidentiality when inputting sensitive data.
- Preparing and editing documents.
- Participating in monthly team meetings and one-to-one line management.
- Completing assignments and reflective practice.
- HR support- assisting with recruitment of new staff and maintaining training records.
- Working collaboratively with the business manager and accountants to monitor income and expenditure.
- Upholding all organisational policies and procedures.
- Supporting all departments with service admin.
Where you'll work
58 LEAZES PARK ROAD
NEWCASTLE UPON TYNE
NE1 4PG
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GATESHEAD COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Team working
- Can work independently
- Positive
- Enthusiastic
- Reliable
- Good time keeping
About this employer
Eating Distress North East (EDNE) is a charity offering independent confidential services to people affected by eating distress across the North East. We exist because every individual affected by eating distress deserves specialist support and to know that recovery is possible. Our vision is to offer people hope, understanding and a route to recovery.
https://www.edne.org.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
This role within EDNE offers an opportunity for progression. As Business Admin Apprentice, you will improve your knowledge and skills in IT, communication, project, and budget accountability. You will gain experience of working with internal and external clients and be involved in problem solving and planning. These are qualities that are required for a successful, professional career in HR and management in both VCSE and corporate workplaces.
Ask a question
The contact for this apprenticeship is:
GATESHEAD COUNCIL
Oliver Leach
oliverleach@gateshead.gov.uk
The reference code for this apprenticeship is VAC2000052533.
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