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Business Administration Apprentice
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Role Overview
The role involves booking site visits, liaising with customers and team members to arrange repair works, updating internal systems, and providing administrative support to ensure insurance repair projects run smoothly from start to finish.
What You'll Do at Work
- Booking site visits
- Arrange repair works
- Administrative support
- Liaising with customers
- Updating systems
Where You'll Work
Unit 1
Lexden Lodge Industrial Estate, Crowborough Hill
Crowborough
TN6 2NQ
About the Apprenticeship
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
EAST SUSSEX COLLEGE GROUP
Training Course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
At East Sussex College you will be completing a Level 3 Business Administration apprenticeship. This apprenticeship will include Knowledge, Skills, Behaviour, Functional Skills (if required).
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You will have an assessor who will support you alongside your apprenticeship, setting you assignments, completing observations and progress reviews every 10 - 12 weeks. You will also attend group workshops every 4-6 weeks.
At East Sussex College you will study further topics including Health & Safety, and Equality & Diversity and professional development.
Desirable Qualifications
GCSE in:
- English
- Maths & Science (grade C / 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Positive attitude
- Good IT Skills
Other Requirements
Must be able to get to office based in Crowborough.
About CS Home Solutions
CS Home Solutions specialises in insurance-related property repairs and refurbishment, working closely with homeowners, insurers, and loss adjusters to restore properties after incidents such as fire, flood, storm, and accidental damage. The company manages the repair process from initial assessment through to completion, ensuring work is completed to a high standard while helping customers navigate what can often be a stressful claims process. Alongside insurance reinstatement work, CS Home Solutions also delivers high quality refurbishment and renovation projects across the South East.
https://www.cshomesolutions.co.uk (opens in new tab)
Your Earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential permanent full-time employment on successful completion of the apprenticeship.
Contact Information
The contact for this apprenticeship is:
EAST SUSSEX COLLEGE GROUP
Rose Mott
rose.mott@escg.ac.uk
03030039181
The reference code for this apprenticeship is VAC2000046485.
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