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Business Administration Apprentice - Approach Personnel
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Kickstart your career with a hands-on Administration Assistant Apprenticeship where no two days are the same. Gain real-world experience, earn while you learn, and build the skills that open doors to endless career opportunities.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Job Role & Duties
As an Administration Assistant Apprentice, you will support the smooth running of the office while developing a broad range of administrative, IT, and operational skills. This is a varied and hands-on role where you will gain valuable experience across different areas of the business, working alongside experienced team members in a professional environment.
Your responsibilities will include:
- Providing general administrative support including data entry, filing, scanning, and maintaining accurate records to ensure efficient day-to-day operations
- Handling communications by answering calls, responding to emails, and directing enquiries to the appropriate team members in a professional and timely manner
- Supporting IT and office systems by assisting with basic troubleshooting, setting up equipment, and ensuring all systems and devices are functioning correctly
- Carrying out operational and maintenance tasks such as alarm testing, routine building checks, and ensuring the workplace remains safe and compliant
- Maintaining office and storage areas by keeping them clean, organised, and fully stocked, including monitoring stationery and first aid supplies
- Assisting with scheduling and coordination including booking meetings, managing calendars, and supporting general office organisation
- Supporting the wider team with ad-hoc duties to help meet business needs and deadlines
This apprenticeship will provide you with practical, real-world experience and the opportunity to develop essential workplace skills, setting a strong foundation for a future career in administration or business support.
Where you'll work
UNIT 8
CHASE PARK
DALESIDE ROAD
NOTTINGHAM
NG2 4GT
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administration Level 3
- College attendance at City Hub campus once monthly on a Monday
- 21 month duration including end point assessments
- Assessments include: knowledge test, remote portfolio interview, remote project presentation
Essential qualifications
- GCSE in:
- English (grade 9-4)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
To be confirmed with employer.
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