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Business Administration Apprentice - Bushbury
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Business Administration Apprentice - Bushbury
STAFF SELECT LTD
Wolverhampton (WV10 9TT)
Closes in 13 days (Monday 19 October 2026 at 11:59pm)
Posted on 5 October 2026
Summary
We are looking for someone to join the team at Bushbury, Wolverhampton Nova Training. You will be the first person the learners and visitors see when they come into the centre. If you are bright, enthusiastic, and good with people, this is a great opportunity to gain experience and training in a busy office environment.
Wage: £15,600 for your first year, then could increase depending on your age.
National Minimum Wage rate for apprentices: £8.00 from 1st April 2026.
Training
Training course: Business administrator (level 3)
Hours: Monday to Friday, 8.30am - 4.30pm, 30 mins lunch. 37 hours 30 minutes a week
Start date: Monday 26 October 2026
Duration: 1 year
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Meet and greet visitors to the company in a friendly, courteous and professional manner, ensuring they are directed to their correct destination
- Answer all incoming telephone calls in a professional manner, direct calls to the correct destination
- Take messages when appropriate and ensure they are delivered without delay
- Open appropriate incoming mail and distribute all mail to relevant departments each morning
- Distribute all internal post to correct departments without delay, prepare outgoing mail each day
- Ensure all required stationery is ordered on the 25th of each month including other items e.g. – toilet rolls, hand towels, tea, coffee, milk etc.
- Ensure all relevant letters pertaining to learners are sent out on the day requested e.g. – attendance, open days, disciplinary, moving on and general information
- Ensure that positive progression paperwork is chased up and forwarded to the F/L senior administrator on the day that it is received and the learner file updated accordingly
- Prepare learner start dates and accompanying learner start letters
- Contact learner placement to confirm weekly attendance and update
- Ensure all non-attendance is chased up and contact logs updated by 10:00am every day
- Ensure session registers are ready on a daily basis for each tutor
- Ensure the bursary payment spreadsheet is sent to the accounts department at the end of each week
- Ensure all new starts are accurately inputted onto the PICs system
- Ensure all review dates and attendance are inputted onto the PICs system for each student
- Ensure all audits are carried out on learner files within the required timeframe and appropriate staff informed as to any anomalies that require correction
- To ensure that all learners, staff and visitors have signed in and records are filed away at the end of each day
- Undertake general copying, typing and filing duties
- To ensure that a sufficient stock of stationery is kept on site and that staff sign for any items taken out of the stationery cupboard
- Prepare induction packs for the Study Programme as instructed, ensuring that timescales are met
- Co-ordination of room booking system at the Willenhall centre
- Maintain supply of Study Programme documentation
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Where you'll work
Bushbury Lane
Wolverhampton WV10 9TT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: STAFF SELECT LTD
Training course: Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports and proposals
Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Requirements
Desirable qualifications: GCSE in: Maths and English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
Other requirements:
If you do not have a grade 4 in maths and English, Functional Skills up to level 2 will need to be completed.
About this employer
Nova was established as a Private Training Provider in September 1992 and celebrated its 25th anniversary in 2017. We are part of the recruitment agency Staff Select Ltd. Over the years Nova has operated a number of youth and adult training programmes and also delivered employer led programmes and qualifications such as NVQ's and Apprenticeships. Our Head Office has always remained in Willenhall Town Centre (within Walsall Local Authority). Historically we have delivered training programmes across all four Black Country Local Authorities. In 2001 we opened our first centre outside the Black Country, setting up a motor vehicle workshop in Telford.
https://novatraining.co.uk/about-us
Company benefits
Compressed working hours available.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). A chance for a full-time position if business needs allow.
Ask a question
The contact for this apprenticeship is:
STAFF SELECT LTD
Carolyn Marson
apprenticeships@novatraining.co.uk
01902 716100
The reference code for this apprenticeship is VAC2000057443.
Apply now
Closes in 13 days (Monday 19 October 2026 at 11:59pm)
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