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Business Administration Apprentice - Digital Solutions
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Hivebyte Technology
Hivebyte Technology deliver innovative digital solutions and IT services to businesses across a range of sectors. As part of our continued growth, we are looking for an enthusiastic Administration Assistant Apprentice to join our team and develop the skills, knowledge and behaviours needed for a successful career in business administration.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Administration Assistant Apprentice, you will:
- Communicate professionally with colleagues, customers, suppliers and other stakeholders using email, telephone, face-to-face meetings, Microsoft Teams and other digital communication channels
- Support the planning and organisation of meetings, training sessions and company events, both in person and online
- Maintain accurate electronic and paper filing systems, ensuring information is stored securely and can be easily retrieved when required
- Use Microsoft Office and other business software to enter, update, process and extract information from company databases, CRM systems and internal records
- Prepare, format and update business documents, reports, spreadsheets, presentations and correspondence to company standards
- Process routine administrative information accurately, identifying and reporting any errors or concerns to your supervisor
- Provide day-to-day administrative support to different departments to help ensure work is completed on time, within agreed priorities and to a high standard
- Order and monitor office supplies and assist with maintaining office resources
- Gather, organise and securely share information from a variety of business systems while maintaining confidentiality and complying with GDPR requirements
- Produce routine reports and documentation to support business operations and decision-making
- Understand Hivebyte Technology's objectives and how the administration function supports the wider business
- Recognise issues outside your level of responsibility and escalate them appropriately
- Plan and prioritise your workload with support from your line manager to meet deadlines
- Keep your knowledge and skills up to date through apprenticeship training, workplace learning and continuous professional development activities
Where you'll work
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Manchester Science Park
Pencroft Way
Manchester
M15 6GZ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SALFORD CITY COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3
Training will take place in the workplace
Essential qualifications
GCSE in:
- GCSE (grade D/3)
- GCSE MATHS (grade D/3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Number skills
- Logical
- Team working
Hivebyte Technology is a growing technology company based at Manchester Science Park. We deliver innovative digital solutions and IT services to businesses across a range of sectors
https://hivebyte.co.uk/?srsltid=AfmBOootZF_2hFtGpnIy6QkC9nAq9t9R-JmfhYKfVxff9KhJhfy2J-eA (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Further training or employment discussions.
The contact for this apprenticeship is:
SALFORD CITY COLLEGE
Sarah
apprenticeships@salfordcc.ac.uk
The reference code for this apprenticeship is VAC2000046904.
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