Team Support and Coordination

• Provide administrative support to senior staff, including diary management and coordination of meetings
• Assist in arranging meetings, preparing documentation, and taking minutes where required

Training and Development (Apprenticeship Component)

• Participate in training and development activities to support achievement of apprenticeship requirements
• Undertake rotations across administrative areas within the Dermatology service to develop knowledge and understanding of the wider service
• Build skills and competencies required to perform the role effectively and support career progression

Additional Responsibilities

• Undertake any other duties appropriate to the role as delegated by the line manager

Apprenticeship Details

• Training provider: CAMBRIDGE REGIONAL COLLEGE
• Training course: Business administrator (level 3)
• Understanding apprenticeship levels (opens in new tab)
• Course contents:
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
  • Able to choose the most appropriate IT solution to suit the business problem.
  • Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
  • Makes recommendations for improvements and present solutions to management.
  • Drafts correspondence, writes reports and able to review others' work.
  • Maintains records and files, handles confidential information in compliance with the organisation's procedures.
  • Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement.
  • Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
  • Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation.
  • Demonstrates ability to influence and challenge appropriately.
  • Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
  • Uses the most appropriate channels to communicate effectively.
  • Demonstrates agility and confidence in communications, carrying authority appropriately.
  • Understands and applies social media solutions appropriately.
  • Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard.
  • Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
  • Is able to review processes autonomously and make suggestions for improvements.
  • Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
  • Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
  • Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
  • Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
  • Manages resources e.g. equipment or facilities.
  • Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
  • Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report.
  • Plans required resources to successfully deliver projects.
  • Undertakes and leads projects as and when required.

Training Schedule

• Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification
• You will study a Business Administrator Level 3 qualification over 21 months
• You will receive a minimum of 6 hours per week during your work time to complete your ‘Off the Job’ (OTJ) training. This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
• Additional training will be given in the workplace.

Entry Requirements:

• GCSE in: English (GCSE or equivalent) (grade 4/C or above)
• Maths (GCSE or equivalent) (grade 4/C or above)
• Share if you have other relevant qualifications and industry experience.
• The apprenticeship can be adjusted to reflect what you already know.
• Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Benefits

• Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment
• You will be supported by a dedicated apprenticeship team to do this.
• We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.

Contact Information

• The contact for this apprenticeship is: Cambridge University Hospitals NHS Foundation Trust
• Karen Godfrey
  • Email: karen.godfrey2@nhs.net
  • Phone: 01223 349385
• The reference code for this apprenticeship is VAC2000043134.