Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Completing a Level 3 Business Admin Apprenticeship Standard, consisting of: Knowledge and competence qualification in Business Administration Level 3
End-Point Assessment (EPA) - final test and observation

The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on site according to the employers wishes. Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.

Desirable qualifications

GCSE in:

• English (grade 4-9)
• Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Timekeeping
• Enthusiasm
• Keen to work and study

Other requirements

Please ensure you have looked at the travel time to the location and worked out the form of transport you will be taking. Please be aware that there is studying involved but in work time only.

About this employer

EDA Learning and Development will employ you on behalf of the branch,

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Opportunities that could arise after the apprenticeship are:

• HR Manager
• Senior Admin
• Finance
• Counter Sales
• Sales Rep

Ask a question

The contact for this apprenticeship is:
EDA LEARNING AND DEVELOPMENT LIMITED
Michelle McCutcheon
michelle@edaapprenticeshipsplus.co.uk
07990002071

The reference code for this apprenticeship is VAC2000046614.

Apply now

Closes in 19 days (Tuesday 25 August 2026 at 11:59pm)
Sign in or create an account