Business Administration Apprentice - Financial Advisors

FIRST CREDIT ADVICE LTD

ROMFORD (RM1 3NG)

Closes in 22 days (Friday 6 November 2026 at 11:59pm)

Posted on 14 October 2026

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Summary

First Credit Advice Limited in Romford, support individuals who are struggling with significant debt, including both secured and unsecured debts. The company is looking for a business administration apprentice to join the team, gain experience in administration, customer service and the day-to-day operations of a financial services business.

Wage: £12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course: Business administrator (level 3)

Hours: Monday - Friday 10am- 5pm 1 hour lunch break (unpaid). 30 hours a week

Start date: Monday 9 November 2026

Duration: 1 year 3 months

Positions available: 1

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Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Customer relations

  • Assisting the manager during the new inquiries
  • Commutating with the new queries
  • Replying to the queries of the new customers
  • Adding the new client details in the system
  • Maintaining the clients’ files of the potential customers
  • Generating the precontract documents
  • Getting the required documents duly signed and saved in the system
  • Reviewing the website and suggesting the changes (if any)

• Product knowledge

  • Understanding about the debt products available in the market and the ones we offer to our clients
  • Assistance in assigning the most appropriate solution
  • Maintaining the database in the system
  • Keeping most up to date information about the latest regulations
  • Suggesting changes (if any) to the management

• Professional Letter / Email Writing Skills

  • Professional report writing skills development
  • Corporate communication and email writing
  • Complaint handling skills
  • Independent case handling and trouble shooting

Where you'll work

QUEEN COURT 9-17 EASTERN ROAD ROMFORD RM1 3NG

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Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: RM TRAINING (UK) LIMITED

Training course: Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.