Business Administration Apprentice

Location: NEWARK (NG24 4SP)
Closing Date: Sunday 18 October 2026 at 11:59pm
Posted on: 29 September 2026

Summary

Join our busy IEP team as a Business Administration Apprentice and become a key part of our day-to-day operations. You’ll be a friendly first point of contact for visitors, drivers, customers and colleagues, while developing your admin, communication and organisational skills.

Wage: £16,432 for your first year, then could increase depending on your age
Training: Business administrator (level 3)
Hours: Monday – Friday 8:30am – 5pm with half an hour lunch. 39 hours 30 minutes a week
Start date: Thursday 22 October 2026
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Administration Apprentice, you’ll become an important part of the IEP office team, learning how a busy export packing business operates while developing your administration, communication and organisational skills. You’ll start by building a strong foundation in general office administration before gradually taking on more responsibility and developing into a key member of the team. Your duties will include:

• Welcoming visitors and drivers to site and acting as a friendly and professional first point of contact
• Answering incoming telephone calls, taking messages and directing enquiries to the appropriate member of the team
• Managing the site barrier and helping visitors, drivers and colleagues arriving at IEP
• Carrying out general administration tasks such as filing, scanning, organising paperwork and keeping records up to date
• Sorting and organising photographs and digital files and helping to label and identify customers’ goods ready for packing and dispatch
• Responding to general enquiries by phone and email and ensuring enquiries are passed to the right person
• Dealing confidently and professionally with customers, suppliers, colleagues and other stakeholders at all levels
• Supporting the team with customer and job enquiries, gathering information and helping to ensure enquiries are followed up
• Providing general administrative support to the office and wider IEP team as your knowledge and confidence develop
• Learning how the different areas of the business work together, including the office, workshop, drivers and customers

As your skills and experience grow, taking on more responsibility and developing towards the wider business administration duties carried out by the existing office team. Working towards your Level 3 Business Administration qualification while gaining practical, hands-on experience in a busy working environment.

Where you'll work

153 FARNDON ROAD
NEWARK NG24 4SP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

Business administrator (level 3)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.