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Business Administration Apprentice
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Business Administration Apprentice
An exciting opportunity to join Bostonair Group as a Business Administration Apprentice, supporting the delivery of aviation training services. You will gain hands-on experience in customer service, administration, training coordination and record management while working within a busy and growing aviation training team.
What you'll do at work
The successful apprentice will:
- Answer incoming telephone calls and assist customers with enquiries
- Respond to customer emails and process orders accurately
- Prepare reports and invoices when required
- Maintain training records and learner documentation
- Produce training certificates for clients worldwide
- Support the coordination of training activities across the business
- Assist with updating and maintaining online training courses
- Support the Online Training Manager with administrative duties.
- Arrange travel and accommodation where required for training activities
- Carry out general office administration tasks including printing, filing and document preparation
- Work closely with colleagues across the Aviation Training Department
Where you'll work
Norwood House
Norwood
Beverley
HU17 9ET
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HULL COLLEGE
Training course
Business administrator (level 3)
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails
- letters
- files
- payments
- reports and proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
The apprentice will work towards the Business Administrator Level 3 Apprenticeship Standard.
Training will be delivered by Hull College through a mixture of workplace learning, one-to-one reviews and apprenticeship workshops, allowing the apprentice to develop the knowledge, skills and behaviours required for a successful career in business administration.
Essential qualifications
- GCSE in:
- English (grade 5)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Other requirements
Applicants should have GCSE maths and English at Grade 5/Level 5 or above.
No previous experience is required, although experience in an office environment would be an advantage.
The ideal candidate will be:
- Enthusiastic and eager to learn
- Organised with strong attention to detail
- A confident communicator, both verbally and in writing
- Able to manage their workload and priorities effectively
- Professional, reliable and hardworking
- Able to travel to the Beverley office on a daily basis
This vacancy would particularly suit someone interested in developing a career in administration while gaining experience within the aviation and training sector.
Bostonair Group provides aviation recruitment, aircraft maintenance and technical training services to clients across the aviation industry worldwide. With offices in the UK and Germany, they support airlines, maintenance organisations and aviation professionals through training, recruitment and operational services. The successful apprentice will join their Aviation Training Department based at Norwood House in Beverley.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship could lead to a permanent position within Bostonair Group and further progression opportunities within administration, training coordination, customer service or wider business support functions.
Contact for this apprenticeship
HULL COLLEGE
Reference code for this apprenticeship
VAC2000050803
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