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Business Administration Apprentice
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Main Roles and Responsibilities
- Respond promptly to initial enquiries (within 48 hours) including initial discussion with prospective learners and employers where appropriate.
- Ensure up to date, accurate, information is given via telephone, face to face and email.
- Be responsible and manage input for all Apprenticeship vacancies on both the National Apprentice and West Suffolk College websites.
- Assist the team with any queries and be the main point of contact for the team.
- Support the Business Development Executives by planning, organising and co-ordinating Apprenticeship Pre-enrolment sessions for new Apprentices.
- Work with Employer Engagement lead on Talent Link & HE Project.
- Operate procedures to ensure that all student enquiries and applications, including continuing students are processed through all the stages of application, re-referring students where appropriate, in a timely and efficient manner and all communications are completed promptly.
- Use the College Customer Relationship Management (CRM) database as appropriate ensure employer and contact records are up to date. Use CRM as a marketing tool to advertise current apprenticeship vacancies.
- Participate in events across the College such as Open Events, Campus Tours and School Talks as appropriate.
- Carry out other administration as and when required which could include reports, data input, excel use etc.
- Liaise with the Marketing department to advertise apprenticeships via Social Media, produce leaflets and organise apprenticeship related events.
- Undertake training appropriate to the role.
- Contribute to the promotion and monitoring of equality and diversity across the College.
- Be responsible for own health and safety at work and comply with the College’s health and safety policy at all times.
- Adhere to the Risk Management Policy and notify the line manager of any identified risk.
- Undertake any other duties as directed by the Principal or by delegated authority.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST SUFFOLK COLLEGE
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Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification.
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
About this employer
West Suffolk College is a Further Education college in Bury St Edmunds, Suffolk. The college delivers a range of courses, including vocational and technical courses, apprenticeships, and an array of higher-apprenticeships and bachelor degree courses accredited by the University of East Anglia.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, there may be suitable progression opportunities within Eastern Education Group.
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