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Business Administration Apprentice
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Burnside College is a good school with an outstanding sixth form provision. We put teaching and learning first, we are determined to make a difference for the young people in our community, our core values of pride, respect, and achievement are at the heart of everything that we do.
Wage
£15,392 for your first year, then could increase depending on your age.
National Minimum Wage rate for apprentices. Minimum wage rates
Training Course
Business Administrator (Level 3)
Hours
Monday - Friday 8.00am - 4.00pm (Friday 3.30pm) with a 30-minute lunch break. The 37 hours will include any training you are required to attend as part of your apprenticeship.
Start Date
Tuesday, 1 September 2026
Duration
1 year, 9 months
Positions Available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Working on reception you will be a good team worker, be able to work using your own initiative, be well organized, and a good communicator. The main purpose of the role will be to assist in the administrative processes of the school and to be a professional but friendly face to our parents, students, and visitors to school.
The role will be fast-paced, rewarding, and offer the opportunity to develop valuable skills in a supportive environment.
Duties will include but are not limited to:
Organisation:
- Undertake reception duties, answering routine telephone calls and face-to-face enquiries, and signing in visitors
- Liaising with students, staff, parents, visitors, and other stakeholders
- Assist with first aid, looking after poorly students
Administration:
- Provide routine clerical support, e.g., photocopying, filing, e-mailing, complete routine forms
- Maintain manual and computerized records / management information systems
- Undertake typing, word-processing, and other IT-based tasks
- Sort and distribute mail
- Undertake routine administration
Resources:
- Operate office equipment, e.g., photocopier, computer
- Arrange orderly and secure storage of supplies
- Undertake routine financial administration as directed by the Administration Manager
Responsibilities:
- Be aware of, and comply with, policies and procedures relating to child protection, health and safety, security, confidentiality, and data protection, reporting all concerns to an appropriate person
- Be aware of and support difference and ensure equal opportunities for all
- Contribute to the overall ethos / work / aims of the school
- Appreciate and support the role of other professionals
- Attend and participate in relevant meetings, as required
- Participate in training and other learning activities and performance development, as required
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Where you'll work
Burnside College
St. Peters Road
Wallsend
Tyne and Wear
NE28 7LQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
NORTH TYNESIDE METROPOLITAN BOROUGH COUNCIL
Training Course
Business Administrator (Level 3)
Understanding apprenticeship levels
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record, and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training Schedule
On-the-job training working as part of the education support team at Burnside College with one day a week release for theoretical study and assignment work through North Tyneside Council.
Requirements
Essential Qualifications
GCSE in:
- English Grade 5/C (Grade 5/C)
- Maths (Grade 5/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem-solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
Other Requirements
5 GCSEs including English and maths at grade 5/C or above.
Enhanced DBS Required.
About this employer
Burnside College is a good school with an outstanding sixth form provision. We put teaching and learning first and are committed to providing a high-quality and inclusive learning experience. We are determined to make a difference for the young people in our community, and our core values of pride, respect, and achievement are at the heart of everything that we do. At Burnside College, we value our staff and are committed to providing ongoing professional development in a supportive environment.
http://www.burnsidecollege.org.uk
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Supportive school environment and opportunity to gain qualifications and experience.
Ask a question
The contact for this apprenticeship is:
NORTH TYNESIDE METROPOLITAN BOROUGH COUNCIL
The reference code for this apprenticeship is VAC2000047950.
Apply now
Closes in 12 days (Wednesday 26 August 2026 at 11:59pm)
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