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Business Administration Apprentice L3
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You will be given the training necessary to carry out your role, including mentoring by a strong, established site team. You’ll use the latest in blended learning techniques, to ensure you receive the highest levels of training whilst working on the core business activities. The hours of work are Monday - Friday, 8.30am - 5pm.
What you'll do at work
- Incoming call answering, fielding customer enquiries to the appropriate person
- Responding to non-sales queries such as order progression update, transport queries, incorrect/missing items etc.
- Contact customers to obtain missing information and respond to queries
- Organising paperwork for processing
- Keeping the IT system cleansed & updated
- Stock locations, batches, amendments to stock & cutting notes
- Scanning of all documentation (POD's, stock notes etc.)
- Support with the purchase of non-steel consumable items
- Dealing with customer orders and data files and issuing orders to the factory for production
Customer Service & Continuous Improvement
- To maintain customer account details to ensure up to date contact, delivery and unloading information is on file; to provide relevant information to purchasing, accounts, works and transport departments to ensure the company complies with Health & Safety legislation and can exceed our customers’ expectations on customer service
- All related administration
Where you'll work
98 Cardiff Road
Reading
RG1 8LL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY SKILLS LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3
Remote learning
Training schedule to be agreed
Essential qualifications
- GCSE in:
- English (grade 5)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Ideally you can drive or are learning to drive.
Goodman Steel Services are part of Barrett Steel the UK’s largest steel distributor and processor, with over 160 years of heritage we are still family owned and operate from 29 sites across the UK and Ireland, holding more than 120,000 tonnes of steel stock. Although we we are a business with significant scale, our success is built on the people who make it happen every day. We continually invest in our people, the latest processing machinery, technology, and materials-handling equipment so that we can deliver an exceptional service to our customers. Our people, our customers, and the communities in which we operate are at the heart of what we do. We are a forward-thinking business that values hard work, ambition, teamwork, and are always open to new ideas. We now have an opening for a Business Administration L3 Apprentice.
http://www.barrettsteel.com
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
A similar role in the business.
The contact for this apprenticeship is:
Goodman Steel Services
lindsay clarke
lindsay.clarke@barrettsteel.com
07841795676
The reference code for this apprenticeship is VAC2000051462.
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