Examples include MS Office or equivalent packages.

Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:

• Emails
• Letters
• Files
• Payments
• Reports and proposals

Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports, and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.

Training schedule
Business Administrator Level 3.

Requirements

Essential qualifications

• GCSE in: English & Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Professional telephone manner
• Good written English
• Good organisational skills
• Reliable and punctual
• Confident with IT
• Willingness to learn
• Good time management
• Client-focused approach
• Able to follow instructions
• Professional and polite
• Discretion

Other requirements

The successful candidate will work in a professional legal environment and will have access to confidential and sensitive client information. They must therefore understand the importance of confidentiality, data protection, professionalism, and following instructions carefully.
The role involves regular telephone and face-to-face contact with clients, so the candidate should be confident communicating with people from a wide range of backgrounds. Some clients may be vulnerable or dealing with difficult personal circumstances.

About this employer

Awan Legal Associates Ltd is an established solicitors’ practice based in Slough. We provide legal services to individuals, families, and businesses across a range of areas, including immigration, family, civil litigation, property, and private client work.
We are a client-focused practice and deal with a varied caseload, giving team members exposure to the day-to-day operation of a busy legal office.
The apprentice will work alongside experienced legal professionals and receive practical training, supervision, and opportunities to develop their skills and responsibilities as they progress.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There may be an opportunity for permanent employment following successful completion of the apprenticeship.
For a suitable candidate who demonstrates the necessary ability and interest, there may also be opportunities to progress into more advanced legal support, paralegal, or other professional training.

Ask a question

The contact for this apprenticeship is:
WINDSOR FOREST COLLEGES GROUP

The reference code for this apprenticeship is VAC2000057168.

Apply now

Closes in 31 days (Friday 6 November 2026 at 11:59pm)
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