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Business Administration Apprentice - Level 2
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Start Your Career with Us
Start your career with a hands-on apprenticeship in a busy and supportive workplace. You'll gain valuable experience in customer communication, service coordination, and administration while working with teams across Service, Contracts, and Finance. We are seeking a motivated and organised individual to join our CTS department.
About the Role
As a Business Administration Apprentice, you'll play an important role in supporting our day-to-day operations while developing valuable workplace skills. Your duties will include:
- Communicating with customers and providing updates on service requests
- Helping to coordinate service activities and schedule engineer
- Supporting the preparation of customer quotes and service documentation
- Assisting with purchase orders, invoicing, and other administrative tasks
- Ordering and tracking parts to help ensure jobs run smoothly
- Working with different teams, including Service, Contracts, and Finance
- Scheduling meetings and helping to organise team calendars
- Welcoming and coordinating visitors to the office
- Monitoring office supplies and ordering stationery when needed
- Following up on outstanding actions and helping keep records up to date
- Maintaining accurate information on company systems and databases
- Providing general administrative support to help the business operate efficiently
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Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course Contents
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
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About Us
Beckman Coulter is a global leader in clinical diagnostics, providing the instruments, software, tests, and services that hospitals, laboratories, and healthcare providers use to diagnose disease, monitor health, and guide patient treatment.
Beckman Coulter Diagnostics helps healthcare professionals deliver faster, more accurate diagnoses by providing innovative diagnostic technologies and laboratory solutions that improve patient care, enhance laboratory efficiency, and ultimately contribute to better health outcomes worldwide.
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