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Business Administration Apprentice Level 3
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Business Administration Apprentice
We are looking for an enthusiastic Business Administration Apprentice to join the Directorate of Student Experience and Engagement at UCEN Manchester. Based in Manchester, this is an exciting opportunity to gain experience across the entire student journey, from outreach and admissions through to enrolment, student support and graduation.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will work alongside a range of professional services teams, developing valuable administrative, organisational and customer service skills whilst completing your apprenticeship.
As a Business Administration Apprentice, you will play an important role in supporting the Directorate of Student Experience and Engagement.
You will gain experience across a variety of student-facing services, helping to deliver an outstanding student experience from first enquiry through to graduation.
Working with experienced colleagues, you will develop your administration, communication and customer service skills while supporting projects, events and day-to-day operations across the Directorate.
Your duties will include:
- Supporting the Admissions process by responding to enquiries from prospective students, scheduling interviews and auditions, liaising with applicants and academic staff, maintaining accurate applicant records, and assisting with the administration of offers and enrolment.
- Assisting with the planning and delivery of student recruitment and transition activities throughout the year, including outreach events, applicant experience activities, enrolment and Welcome Week by preparing resources, coordinating bookings, registering attendees and welcoming prospective and new students.
- Supporting the administration of student support services, including monitoring shared inboxes for Disability, Careers & Employability, Mental Health & Wellbeing and Student Financial Support enquiries, recording student contacts, and ensuring timely follow-up by supporting students to book appointments through Microsoft Bookings.
- Providing administrative support for student engagement activities, including coordinating Student Voice meetings, supporting Students' Union campaigns and events, maintaining records, preparing resources and promoting opportunities for students to get involved in life at UCEN Manchester.
- Providing general administrative support across the Directorate of Student Experience and Engagement by maintaining accurate records and databases, updating electronic filing systems, processing documentation, monitoring shared inboxes and assisting colleagues with day-to-day administrative tasks in line with data protection and organisational procedures.
Where you'll work
60 Great Ducie Street
Manchester
M3 1PT
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider
TOTAL PEOPLE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
- Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
Training schedule
Business Administration Level 3 Apprenticeship with Total People.
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Initiative
- IT skills
- Logical
- Non judgemental
- Number skills
- Organisation skills
- Patience
- Presentation skills
- Problem solving skills
- Team working
Other requirements
*Travel/Location - car park is available but please check the bus routes to this employer. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day/6 hours per week). Off-the-job training will follow the time allocations outlined in the Occupational Standard. *The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates If you want any advice on your pay, you can contact the Pay and Work Rights Helpline on 0800 917 2368 or visit www.gov.uk/national-minimum-wage. Otherwise, all learners come under the organisation's normal terms of employment ranging from holidays to sick pay and disciplinary procedures. Here are some helpful interview tips:.
About this employer
UCEN Manchester is a Manchester based higher education provider offering career focused degree level and higher education courses designed to support progression into employment. It operates as a distinct higher education provider, originally part of The Manchester College, and has delivered degree level courses for more than three decades. Since 2018, it has developed as UCEN Manchester, with a focus on creative, technical and vocational higher education rooted in the North.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship provides the opportunity to gain hands-on experience in a higher education setting, across the entire student journey, from outreach and admissions through to enrolment, student support and graduation.
The contact for this apprenticeship is:
TOTAL PEOPLE LIMITED
Jane Smith
janes@totalpeople.co.uk
0161 674 8158
The reference code for this apprenticeship is VAC2000048791.
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