Business Administration Apprentice

This apprenticeship provides practical experience across business admin, client support, training course coordination, enquiry management, and business development support within Osteopaths For Industry (OFI). You will support the delivery of OFI workplace training and consultancy services while developing the skills set required for Level 3 Business Admin.

Responsibilities will be introduced progressively. With training and guidance, you will build confidence in managing routine enquiries, maintaining business systems, coordinating course logistics, and supporting agreed client follow-up and promotional activity.

Key Responsibilities:

Business Administration & Operations

• Handle incoming calls for OFI, routing queries accurately
• Monitor the OFI email inbox and respond to routine enquiries using agreed guidance, templates, and escalation procedures
• Maintain organised digital records and handle all information carefully and confidentially
• As confidence and competence develop, act as the day-to-day point of contact for routine trainer and client coordination, with complex or sensitive matters referred to the Operations Manager
• Track actions, deadlines, and outstanding information, following up appropriately and escalating delays or risks promptly
• Refer non-standard pricing, complaints, contractual questions, technical queries, and sensitive client matters to the Operations Manager or appropriate colleague
• Follow OFI and wider company procedures relating to data protection, confidentiality, equality, health and safety, complaints, and responsible use of business systems
• Assist with the organisation and delivery of wider Thrive4Life events
• Provide input and support for Thrive4Life & OFI Social Media content creation

Business Knowledge & Development:

Through the apprenticeship and day-to-day role, you will develop practical experience in:

• Professional telephone, email, and client communication
• Organising work, managing priorities, and meeting service deadlines
• Business systems, CRM records, and responsible information handling
• Training course coordination, trainer liaison, and delegate administration
• Quotation, booking, certificate, and sales administration
• Working independently on routine responsibilities while using appropriate judgement and escalation
• Collecting feedback, reviewing performance, and improving administrative processes
• Wider business activity including tenders, complaints procedures, finance handovers, and client relationship management

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents:

• Skilled in the use of multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.