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Business Administration Apprentice Level 3 - Solicitors & Legal Setting - Runcorn
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We are growing our presence in the north. Join our team as a Business Administrator Apprentice.
Due to the expansion of Bell Lamb & Joynson Solicitors, an exciting opportunity has arisen to join our rapidly growing team as a Business Administrator Apprentice.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Be the first point of contact for our clients in person and on the telephone
- Ensure that clients feel supported and valued delivering award-winning client liaison
- The ability to handle inbound and outbound phone calls
- Deliver great customer service
- Sending out initial client care documents
- Provide support to the wider administration team as required
- Opening and logging incoming post, Sending out post and parcels
- Using our in-house system to upload documents to client files
- Photocopying and filing
- Booking meeting rooms and appointments
- Other departmental duties as and when required
Where you'll work
Millbank House Northway Runcorn Cheshire
WA7 2SX
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship
- 20% off-the-job training
- End point assessment
- Maths and English Functional Skills if required
Essential qualifications
GCSE in:
- maths & English (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Why Work for Bell Lamb & Joynson Solicitors?
Established in 1821, Bell Lamb & Joynson Solicitors is a multi-award-winning law firm, with offices across North Cheshire and Merseyside
- We are a forward-thinking firm which has invested heavily in both IT and staff with clear opportunities for advancement, progression, and training within the firm, with 66% of the current partners being trainee solicitors within the firm
- We are market-leading in terms of the technology we deploy and have been paper-free across the firm for several years
- We are the number 1 rated firm locally on Review Solicitors for the services we provide and are highly rated nationally
- Bell Lamb & Joynson is enjoying a period of sustained growth and is one of the fastest-growing traditional high-street firms in the area
- Supportive and friendly culture. Following our 200-year anniversary, we are focusing on our people and our culture
- We pay competitive salaries and believe strongly in a sustainable work-life balance - remembering that even though we are dealing with serious matters and individuals in difficult circumstances, it is important to have fun with our colleagues
- Staff Rewards and recognition - offering discounts on leisure, shopping, and free services such as well-being, confidential counselling, and support
- Individual and team performance incentives
- Discounted legal services for colleagues, friends, and family
- We love to support and get involved in the local communities that we serve
- Death in Service Benefit
- Pension Plan
- Up to 20 days' holiday + Bank Holidays
- We shut down at Christmas. These days are paid in addition to your annual leave
- Staff Rewards Scheme via perk box - offering discounts on leisure, shopping, and free services such as well-being and support
- Additional rewards and team-building opportunities if department targets are met
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About this employer
Established in 1821, Bell Lamb & Joynson Solicitors is a multi-award-winning law firm, with offices across North Cheshire and Merseyside.We are a forward-thinking firm which has invested heavily in both IT and staff with clear opportunities for advancement, progression, and training within the firm, with 66% of the current partners being trainee solicitors within the firm.
https://www.bljsolicitors.co.uk/ (opens in new tab)
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time position with the business or further professional development.
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Paul Nightingale
paul.nightingale@junipertraining.co.uk
07395789959
The reference code for this apprenticeship is VAC2000051743.
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