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Business Administration Apprentice
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Business Administration Apprentice
We are looking for an enthusiastic and well-organised Business Administration Apprentice to join our small team. This varied role combines order administration, customer communication, and practical warehouse duties with opportunities to develop skills in e-commerce, marketing, commercial research, and artificial intelligence.
What you'll do at work
- Processing new customer orders accurately and efficiently
- Picking and packing customer orders from our small warehouse
- Booking courier collections and producing shipping labels
- Providing customers with updates about the progress of their orders
- Responding promptly and professionally to order update requests received by email
- Liaising with suppliers and couriers to resolve delivery, availability, and supply issues
- Updating stock availability information on the Garden Oasis website
- Receiving, unloading, unpacking, and checking incoming deliveries
- Keeping the packing office and warehouse clean, neat, and well organised
- Undertaking competitor price comparisons and recording the results accurately
- Assisting the marketing team with creating and setting up new products on the Garden Oasis website
- Entering and checking product information, including prices, descriptions, specifications, images, and stock details
- Using company-approved artificial intelligence tools to help complete administrative, research, and marketing tasks efficiently and accurately
- Reviewing and checking AI-assisted work carefully to ensure that information is accurate, appropriate, and consistent with company requirements
- Maintaining accurate customer, order, delivery, product, and stock records
This is a varied and practical role within a friendly, family-run business.
Full training and ongoing support
- Experience in order processing, customer service, stock management, and warehouse operations
- Opportunities to develop skills in e-commerce, marketing, commercial research, and artificial intelligence
- The opportunity to gain a nationally recognised qualification
- The chance to take on greater responsibility as skills and confidence develop
Where you'll work
UNIT 34 BIRCHBROOK IND PRK
LYNN LANE
SHENSTONE
LICHFIELD
WS14 0DJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
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- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports and proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period.
You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.
Essential qualifications
- GCSE in:
- English and Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
Garden Oasis is an online-only garden center based in Shenstone, Staffordshire, that has been operating since February 2005.
Business Model and Operations
- Online-Only: The company operates without traditional sprawling out-of-town retail shops.
- Direct Shipping: They send most products straight from UK manufacturers to customers, which helps cut storage costs and lower prices.
- Location: Their registered office and small showroom (which displays a limited range of items like gates and railings rather than full stock) is at Unit 34, Birchbrook Industrial Park, Lynn Lane, Shenstone, WS14 0DJ.
Products and Services
- Products: They sell outdoor living and gardening goods, including sheds, greenhouses, planters, water features, gates, railings, fence panels, paving slabs, and lawnmowers.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The potential for a permanent position after successful completion of the apprenticeship, subject to performance and business requirements.
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Alex Jones
AlexJ@in-comm.co.uk
The reference code for this apprenticeship is VAC2000051479.
Closes in 20 days (Thursday 24 September 2026 at 11:59pm)
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