Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule:

Business Administrator Level 3.

Throughout the programme, apprentices will develop key workplace skills including IT, communication, record keeping, decision-making, planning and organisation, project management, and interpersonal skills. They will also build professional behaviours such as adaptability, responsibility, and professionalism.

Training is delivered primarily in the workplace by an assessor, with off-the-job learning during contracted hours. The apprenticeship concludes with an End Point Assessment (EPA), comprising an online multiple-choice test, a portfolio-based interview, and a project or improvement process presentation.

Off-the-job training will follow the time allocations outlined in the Occupational Standard.

Essential qualifications:

• GCSE in:
  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Reliability
• Positive attitude

Stubbs Parkin is an accountancy practice in Southport town centre, friendly in person and fully digital. We work across accounts, tax, payroll, bookkeeping, and business advice with a team of 15 people, and clients can walk into our office and speak to someone face to face. Behind that, we use modern systems and AI to keep things running smoothly. Good systems matter to us because they mean clients get the same standard of service every time, and how people feel after dealing with us matters just as much as the quality of work we produce, that's why we created this role. We've grown quickly recently through a number of mergers, and we've been training apprentices for a long time, many of whom have built great careers, here and elsewhere. https://www.stubbsparkin.co.uk (opens in new tab)

Company benefits:

• 25 days paid holiday plus bank holidays
• Free on-site parking
• Core working hours, with some flexibility once you're settled in, and hybrid working across parts of the team
• Full in-house training and support alongside the apprenticeship
• Regular team and social events throughout the year

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Where this leads is your choice. Many of our current team started here as apprentices and have built long-term careers with us, including senior management and practice manager roles.

Others have qualified as chartered accountants, become tax specialists, moved into industry, or joined Top 10 firms and large international companies, and there's room to get involved with marketing too, that's a live project right now.

Whether you stay long-term or use this as a stepping stone to somewhere else, that's fine by us.

The contact for this apprenticeship is:
SOUTHPORT EDUCATION GROUP

The reference code for this apprenticeship is VAC2000053582.