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Compassion in Action Business Administration Apprenticeship
Compassion in Action are looking for a Business Administration Apprenticeship to join their growing family within a charity that has gone from strength to strength over 20 years. A customer reception facing opportunity to gain a pathway into Business and kickstart your career with a charity that advocates training and support.
What you'll do at work
- Taking and directing calls
- Filing, accepting and delivering internal mail
- Organising and maintaining reception area
- Ordering supplies and keeping supplies stocked and accessible
- Signing visitors in and out of the building
- Arranging catering for internal meetings
- Interacting with internal departments
- Completing apprenticeship duties
Where you'll work
Patrick House
58 Leigh Road
Leigh
Greater Manchester
WN7 1QR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NATIONAL UPSKILL LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Alongside internal training you will be working towards Level 3 award in Business Administration. This will be delivered within the work location and working hours via workshops and monthly tutorials with your tutor online.
Essential qualifications
- GCSE in:
- English (grade 4/C)
- Math (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
This is a charity that works with people with learning difficulties or disabilities. All though you will not be in direct contact a compassionate and caring nature is going to be required for this role.
For the past 20 years, Compassion in Action have met the needs of people in crisis with the provision of furniture, clothes, accommodation, skills training, education and advocacy. We take a whole person approach to care – helping people to live independently from total dependency. Compassion in Action’s Community Village of Inclusion is centred around the charity’s Patrick House headquarters in Leigh. Developed to meet the needs of the community and with the generous support of our valued partners, the site includes Duva Mews – apartments for people with learning difficulties or disabilities; Haven House – a recovery-focused wellbeing centre for adults who are living with depression, anxiety, emotional distress and isolation; and Oasis House 1 & 2, a commissioned service which offers therapeutic non-clinical short-term residential interventions.
http://www.compassioninaction.info (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
A full-time opportunity will be offered on completion of a successful apprenticeship. The business offers different roles within different departments if applicable at the time.
Contact
The contact for this apprenticeship is:
NATIONAL UPSKILL LIMITED
Mark Guiver
mark.guiver@nationalupskill.co.uk
07966026428
The reference code for this apprenticeship is VAC2000048412.
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