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Business Administration Apprentice
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Business Administration Apprentice
The Business Administration Apprentice will join the administration team who help to ensure compliance within the parking charges issued.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- ANPR / MNPR reviews
- Answering calls
- Answering emails and queries
- Reviewing and answering appeals
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTHAMPTON COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
1 day per month to take place at Northampton College Booth Lane campus.
More training information
We have a banding scheme which dictates how the apprentice grows within the company, starting at entry level which includes reviewing ANPR and MNPR charges before they are issued to a motorist.
As you grow within the company, you will learn the full life cycle of a charge and how it must be compliant in order for the company to be able to issue a charge.
Essential qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Administrative skills
- Team working
- Punctuality
National Parking Management Ltd was acquired by One Parking Solution Ltd in 2021 and since then, the company outreach has grown exponentially.
The company’s goal is to help our clients ensure safety and availability for parking on their private land.
We offer a multitude of services ranging from mobile parking enforcement, digital parking enforcement, line painting, pay & display meters, our own app for paying for parking and more.
Company benefits
- Employee of the month
- Employee of the year
- Christmas party in Sussex (lodging provided by company for you and a plus one)
- Cycle2Work
- Specsavers vouchers
- Employee Assistance Programme
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There are a multitude of progression routes within our company, including team leader, legal, client relations and sales.
Contact for this apprenticeship
NORTHAMPTON COLLEGE
The reference code for this apprenticeship is VAC2000053389.
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