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Business Administration Apprentice
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About the Role
This is an exciting opportunity to begin your career in business administration while gaining a nationally recognised qualification. As a Business Administration Apprentice, you will become an important member of the Social Enterprise Kent team, supporting the smooth day-to-day running of our Margate office.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Be the first point of contact for visitors, providing a warm and professional welcome.
- Answer telephone calls, respond to enquiries and direct messages to the appropriate team members.
- Maintain a consistent office presence during office opening hours.
- Carry out weekly office checks to ensure meeting rooms and workspaces are clean, tidy and well presented.
- Monitor office supplies and replenish stock where required.
- Receive incoming post and parcels, updating internal tracking systems accurately.
- Scan invoices and bills to the finance team and maintain appropriate filing systems.
- Ensure office displays, certificates and noticeboards remain current and up to date.
- Support the organisation's health & safety procedures by completing weekly office inspections.
- Update the health & safety action log with any identified issues and attend monthly health & safety meetings.
- Carry out monthly first aid equipment checks to ensure supplies remain compliant.
- Support the onboarding of new team members by updating internal records and well-being calendars.
- Help coordinate staff well-being activities, including team lunches and Lunch & Learn sessions.
- Monitor the shared info@ inbox and forward enquiries to the appropriate colleagues.
- Maintain internal resources such as the Cost of Living Directory and Christmas Support information.
- Provide administrative support for organisational events and projects where appropriate.
- Undertake any other administrative duties appropriate to the role.
Where you'll work
63-65 High Street
Margate
CT9 1DX
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EKC GROUP
Training course
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Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Monthly online college session
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About Us
Social Enterprise Kent is an award-winning community organisation, passionate about improving lives and supporting communities in Kent & Medway. We believe in the power of social enterprise to effect positive change in our communities, and the importance of partnership working in all sectors.
https://www.sekgroup.org.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential full-time position
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